Traffic Management Specialist

AtkinsRéalis; Raleigh (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

AtkinsRéalis is seeking a Traffic Management Specialist in Raleigh, NC to monitor and manage traffic incidents across the state. You will use cameras, maps and radios to detect events, assess impacts, and coordinate timely responses with emergency services.

The role requires a high school diploma and strong communication skills. Night shifts are required, with weekend and holiday as needed, and protracted training will occur before start.

Qualifications

• High school diploma (or equivalent).
• Six months related dispatch experience preferred.
• Experience in public contact and telephone responsibilities preferred.
• Proficient with computer skills.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Ability to perform in a professional courteous manner and remain friendly under pressure.
• Aptitude for geography and maps.

Responsibilities

• Detect and monitor traffic incidents using congestion maps, cameras, radios and other technologies.
• Determine the appropriate response to incidents by assessing characteristics, impacts and resources.
• Document incident details and response activity in real-time.
• Publish incident details on DriveNC.gov and create traveler information to help motorists avoid impacted roadways.
• Activate electronic roadside message boards to warn motorists and reroute traffic.
• Relay critical intel to NCDOT and other emergency responders in real-time.
• Dispatch NCDOT's incident management assistance patrol and coordinate with field staff.
• Manage statewide alerts for missing persons and law enforcement alerts.

Skills

Communication

Computer skills

English language

Geography/maps

Public contact

Stress tolerance

Education

High school diploma or equivalent

Job description

Overview

We are hiring! AtkinsRéalis is seeking a Traffic Management Specialist to join our Statewide Transportation Operations Center in Raleigh, NC.

This role will manage traffic congestion on roadways throughout the state and respond to planned and unplanned traffic incidents including road work, vehicle crashes, and major adverse weather. As a Traffic Management Specialist (TMS), you will use an array of technologies to monitor and detect traffic incidents, to prevent and resolve traffic impacts, and to interface with emergency responders and the traveling public. The Traffic Operations Center (TOC) is a 24/7/365 communications hub and emergency response facility. Successful TMS are complex problem-solvers and dedicated public servants.

Interested candidates must be able to work second shift (1:45PM - 10:15PM). The training will take between 5-7 weeks to be completed, and it will be administered in the morning schedule Monday through Friday. Due to the nature of our industry, candidates must be willing to work weekends and holidays as needed.

Your role

• Detect and monitor traffic incidents using congestion maps, traffic cameras, responder radios and other technologies.

• Determine the appropriate response to traffic incidents by assessing incident characteristics, traffic impacts, available resources, and other factors.

• Document incident details, response activity, and other critical data in real-time.

• Publish incident details on the DriveNC.gov website and create other traveler information to help motorists avoid impacted roadways.

• Activate electronic roadside message boards to warn motorists of hazardous travel conditions and to reroute traffic around affected areas.

• Actively seek out incident details and relay critical intel to NCDOT and other emergency responders in real-time.

• Dispatch NCDOT's'incident management assistance patrol (IMAP) and coordinate with NCDOT field staff including maintenance and traffic signal technicians.

• Manage statewide alerts for missing persons (Amber & Silver Alerts) and law enforcement alerts (Blue & Fugitive Alerts).

About you

• High school diploma (or equivalent);

• Six months related experience in dispatch center or 911 operations or comparable relevant experience is preferred.

• Experience in a position involving public contact and telephone responsibilities preferred.

• Must be proficient with computer skills.

• Excellent oral communication and interpersonal skills required.

• Must have good command of the English language.

• Ability to perform in a professional courteous manner and remain friendly while under pressure.

• Must have an aptitude for geography and maps.

Rewards & benefits

At AtkinsRéalis, our values-Safety, Integrity, Collaboration, Innovation, and Excellence-are more than just words. They are the foundation of who we are and how we work. These principles shape our culture, guide our decisions, and inspire us to create an environment where every team member feels empowered to grow, succeed, and make a meaningful impact.

Depending on your employment status, AtkinsRéalis benefits may include medical, dental, vision, company-paid life and short- and long-term disability benefits, employer-matched 401(k) with 100% vesting, employee stock purchase plan, Paid Time Off, leaves of absences options, flexible work options, recognition and employee satisfaction programs, employee assistance program, and voluntary benefits. You can review our comprehensive benefits page here.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's-infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Expected compensation range is between $20.00 - $22.00 hourly depending on skills, experience, and geographical location.

AtkinsRéalis is an equal opportunity, Drug-Free employer EOE/Veteran/Disability

Please review AtkinsRéalis' Equal Opportunity Statement here.

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