Incident Management Coordinator [REMOTE - Carroll / Pulaski County]

Iteris, Inc.; Salem (VA); Hybrid; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

401(k) with immediate matching

Generous PTO

Medical, dental and vision coverage

Life insurance

Disability coverage

Education assistance program

Job summary

Iteris, Inc. is seeking a Traffic Incident Management Coordinator to serve as a key liaison among emergency responders, transportation agencies, and operational partners. The role focuses on coordinating effective incident response and keeping traffic moving safely across the region.

The position is primarily remote with occasional visits to the Salem, VA office. Local candidates in Salem or nearby counties are preferred to ensure timely response to major incidents and weather events.

Qualifications

• High school diploma or equivalent (GED) required.

Responsibilities

• Lead regional traffic incident management and emergency response coordination efforts
• Respond to major incidents and support quick-clearance operations (on-call requirement)
• Build partnerships with law enforcement, fire, EMS, towing, and emergency management agencies
• Coordinate traffic control, detours, and roadway recovery activities
• Analyze operational performance and develop improvement recommendations
• Facilitate stakeholder meetings, training programs, and incident reviews
• Support weather response, emergency preparedness, and special event planning
• Monitor contractor performance and support transportation operations program objectives
• Promote roadway safety, mobility, and reliable transportation system performance across Southwest Virginia
• Occasional in-state travel for training and meetings

Skills

TIM coordination

Emergency response

Partnership building

Public safety liaison

Decision making under pressure

Microsoft Office

Communication skills

Education

High school diploma or equivalent (GED)

Tools

Microsoft Office

Radio communications systems

Public safety telecom systems

Job description

Join a team dedicated to improving roadway safety and mobility across the region. As a Traffic Incident Management [TIM] Coordinator, you will serve as a key liaison among emergency responders, transportation agencies, and operational partners to coordinate effective incident response and help keep traffic moving safely and efficiently. The TIM Coordinator work includes participation in program planning, performance data analysis, oversight of incident management programs, meeting coordination, preparation of technical correspondence and reports, contacts with and/or appearances before local officials, civic and community groups, public agencies, etc.

Please note: This will be primarily remote with occasional office visits to the Salem, VA office. The ideal candidate will need to be local to the Salem, VA area or surrounding counties.

What You Will Be Doing

• Lead regional traffic incident management and emergency response coordination efforts
• Respond to major incidents and support quick-clearance operations (includes on-call requirement)
• Build partnerships with law enforcement, fire, EMS, towing, and emergency management agencies
• Coordinate traffic control, detours, and roadway recovery activities
• Analyze operational performance and develop improvement recommendations
• Facilitate stakeholder meetings, training programs, and incident reviews
• Support weather response, emergency preparedness, and special event planning
• Monitor contractor performance and support transportation operations program objectives
• Promote roadway safety, mobility, and reliable transportation system performance across Southwest Virginia
• Occasional in-state travel for to training and meetings

What You Need To Be Successful In This Role

• High school diploma or equivalent (GED) required
• Successfully pass state and federal criminal history background checks, including VDOT fingerprint-based Criminal History Records Check (CHRC)
• Possess and maintain a valid Virginia Driver's License with a satisfactory driving record
• Successfully complete a pre-employment drug screening and participate in required random drug testing
• Reside within a reasonable commuting distance of Carroll and Pulaski Counties to ensure timely response to major traffic incidents, emergencies, weather events, and other transportation operations activities
• Ability to work a flexible schedule, including after-hours response to major incidents, emergencies, weather events, and special events
• Ability to obtain and maintain required certifications and training, including NIMS/ICS, First Aid/CPR, and other VDOT or program-specific requirements
• Ability to work outdoors in varying weather and roadway environments and safely perform the physical demands of the position, including operating vehicles, walking on uneven terrain, lifting equipment, and wearing required personal protective equipment (PPE)
• Strong situational awareness and commitment to roadway, responder, and public safety
• Ability to make sound decisions and exercise good judgment in dynamic, time-sensitive environments
• Strong critical thinking, problem-solving, and incident coordination skills
• Ability to work independently while effectively collaborating with transportation, public safety, emergency management, and contractor partners
• Professional verbal, written, and interpersonal communication skills
• Ability to develop and maintain productive relationships with stakeholders and partner agencies
• Proficiency with Microsoft Office and other computer-based applications used for reporting, communications, record keeping, and training
• Working knowledge of Traffic Incident Management (TIM), roadway operations, and emergency response principles
• Familiarity with the National Incident Management System (NIMS) and Incident Command System (ICS)
• Knowledge of regional roadway networks and transportation operations within Southwest Virginia
• Ability to analyze operational information and prepare clear reports, presentations, and recommendations
• Proficiency in radio communications and transportation/public safety telecommunications systems

Iteris anticipates paying an hourly rate between $25.00 to $30.00 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

#incidentmanagementcoordinator

What’s In It For You

• 401(k) with immediate matching and no vesting period
• Generous Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.