Manager, TMC Operations [TN - TDOT]

Iteris; Knoxville (TN); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Bonus

401(k) matching

Open PTO

Medical/dental/vision

Life insurance

Medical reimbursement

Disability coverage

Education assistance

Job summary

Iteris, Inc. is seeking multiple TMC Operations Managers to oversee daily Control Room Operations in the TDOT regions 1 & 2, based in Knoxville and Chattanooga.

You will lead staff, coordinate with state and contractor teams, and drive improvements in incident management and traveler information. The role requires 5+ years in facility operations, strong leadership, and ATMS proficiency, with a split between two TN locations and on-call responsibilities.

Qualifications

• Minimum of five (5) years' experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations Manual.
• Understanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principles.
• Comprehensive knowledge of Incident Management operations.
• Skilled in the use of Advanced Traffic Management System (ATMS) applications.
• Skilled in the use of the Windows operating system.
• High-level knowledge of Microsoft Word, Excel, and PowerPoint.
• Good leadership and interpersonal skills.
• Good understanding of key management concepts.
• Ability to clearly communicate technical information in layman's terms.
• Ability to work alternate work schedules and be on-call 24 hours/day.
• Ability to author technical reports, manuals, and correspondence.
• Ability to coordinate real-time activities and priorities.
• Able to always maintain a professional demeanor and appearance.

Responsibilities

• Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room Operations.
• Ensuring effective communication with the State Project Manager, TMC Team Leads and Shift Supervisors.
• Ensuring effective as-needed communication with the Contractor's Project Manager and other management staff.
• Ensuring effective daily contact with all Contractor Shift Supervisors on a daily basis.
• Ensuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the State.
• Participating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordination.
• Ensuring appropriate interagency coordination with other RTMCs.
• Participating in TMC tours and presentations.
• Attending meetings as directed by the State to include Regional TIM Team meetings and others as directed.
• Preparing monthly reports of performance measures for Technicians and Supervisors.
• Determining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management.
• Actively collaborating in updates to TDOT TMC Operations Manual.
• Actively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations Manual.
• Modifying training materials as necessary as a result of system and employee performance analysis.
• Overseeing the Supervisors and Technicians training and certification process.
• Ensuring adequate staff coverage of the Control Room.
• Performing all other tasks assigned by the State.

Skills

Leadership

Communication

Microsoft Word

Microsoft Excel

PowerPoint

ATMS applications

Windows OS

Tools

Microsoft Word

Microsoft Excel

PowerPoint

ATMS

Job description

Iteris is seeking multiple TMC Operations Managers to work out of the TDOT 1 & 2 regions. Under the general direction of the Project Manager, TMC Operations Manager manages the daily operations activities in accordance with the TDOT TMC Operations Manual, protocols, and policies.

Please note: The ideal candidate will be splitting their time between two locations between Knoxville, TN 37914 and Chattanooga, TN 37416.

What you will be doing:

• Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room Operations
• Ensuring effective communication with the State Project Manager, TMC Team Leads and Shift Supervisors
• Ensuring effective as-needed communication with the Contractor's Project Manager and other management staff
• Ensuring effective daily contact with all Contractor Shift Supervisors on a daily basis
• Ensuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the State
• Participating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordination
• Ensuring appropriate interagency coordination with other RTMCs
• Participating in TMC tours and presentations
• Attending meetings as directed by the State to include Regional TIM Team meetings and others as directed.
• Preparing monthly reports of performance measures for Technicians and Supervisors
• Determining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management
• Actively collaborating in updates to TDOT TMC Operations Manual
• Actively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations Manual
• Modifying training materials as necessary as a result of system and employee performance analysis
• Overseeing the Supervisors and Technicians training and certification process
• Ensuring adequate staff coverage of the Control Room
• Performing all other tasks assigned by the State

What you need to be successful in this role:

• Minimum of five (5) years' experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations Manual
• Understanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principles
• Comprehensive knowledge of Incident Management operations
• Skilled in the use of Advanced Traffic Management System (ATMS) applications
• Skilled in the use of the Windows operating system
• High-level knowledge of Microsoft Word, Excel, and PowerPoint
• Good leadership and interpersonal skills
• Good understanding of key management concepts
• Ability to clearly communicate technical information in layman's terms
• Ability to work alternate work schedules and be on-call 24 hours/day
• Ability to author technical reports, manuals, and correspondence
• Ability to coordinate real-time activities and priorities
• Able to always maintain a professional demeanor and appearance
• Ability to clearly communicate technical information in layman's terms
• Ability to coordinate real-time activities and priorities

Iteris anticipates paying a base salary between $105,000 to $125,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

#LI-ONSITE

#managertmcoperations

What's in it for you:

• Incentive-based yearly bonus
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO]
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally. For more information, visit Iteris' website at www.iteris.com.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media. For more information, visit Almaviva's website at www.almaviva.it.

Iteris, Inc. is an affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of age, race, gender identity and expression, color, sexual orientation, marital status, pregnancy or related conditions (including breastfeeding), national origin/ancestry, religion, military/veteran status, genetic information, citizenship status or any other characteristic and group protected by applicable law. Iteris, Inc. complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a physical or mental disability. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. A valid driver's license may be required based on essential duties.