Manager in Training

Mayfairmall; Wauwatosa (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

50% discount on products

A fun and funky store atmosphere

Opportunities for internal promotion

Job summary

Lush North America is seeking a Manager in Training for their store in Wauwatosa, Wisconsin. This role involves leading a retail team, enhancing customer experiences, and driving sales through exceptional service and product knowledge.

The ideal candidate should be passionate about the brand values of Lush and support the operational excellence of the store. This position offers exciting growth opportunities within the company.

Qualifications

• Ability to lead a team and provide excellent customer service.
• Strong business acumen and understanding of performance metrics.
• Passionate about product knowledge and brand values.

Responsibilities

• Collaborate with the team to exceed sales goals.
• Educate customers and staff about brand values and products.
• Support staffing and development of team members.
• Ensure compliance with policies and procedures.

Skills

Customer Service

Sales Acumen

Team Leadership

Product Knowledge

Problem-solving

Job description

Ever wondered whatit’s like behind the bubbles?#lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer

• A fun and funky store atmosphere where individualism is encouraged
• A 50 % discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Manager in Training

As Manager in Training, you bring Lush’s Leadership Practices into all elements of your business interactions with customers, fellow staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The MIT supports the Store Manager as needed in all business areas and as delegated by their Retailer; as second‑in‑command, the MIT will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100 % Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic‑driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet their sales goals.
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values.
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Operational Excellence

• Policies and Procedures: Support your manager to keep your shop compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
• Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.