Manager In Training

Planet Fitness - Baseline Fitness; Lakeville (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Lakeville is looking for a Full Time position responsible for assisting in gym operations oversight. This role intends to prepare you for future club manager positions through developing staff and maintaining member experiences.

The ideal candidate will support recruiting, staff development, and will supervise in the absence of the Club Manager. Benefits include health insurance, advancement opportunities, and free membership for yourself and one family

Qualifications

• Strong customer service skills and work ethic.
• Honest with good communication and organizational abilities.
• Basic computer proficiency is required.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff.
• Ensure excellent member service and team management.
• Supervise team members in the Club Manager's absence.
• Assist in maintaining cleanliness and gym operations.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Leadership

Job description

Job Details

Job Location: Lakeville LKV - Lakeville, MN 55044

Position Type: Full Time

Salary Range: $16.00 - $16.00 Hourly

Job Category: Management

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.

Essential Duties and Responsibilities

• Consistently assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff are providing great customer experience.
• Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Help create and maintain a positive image of the club.
• Ensure prompt opening/closing of the gym when the Club Manager is out.
• Assist in preparation of schedule and coverage of shifts as needed.
• Supervise all team members in the Club Managers' absence.
• Assist in coaching and counseling performance to help achieve company standards.
• Assist in implementation and adherence to all company policies and procedures.
• Assist overseeing cleanliness and appearance of gym.
• Ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications - Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.