Manager In Training

Planet Fitness; Fremont (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Planet Fitness in Fremont, NE is seeking a full-time Club Operations Associate to assist in gym oversight and member experience. You will help train staff, greet members, and support the Club Manager with daily operations and coverage.

The role emphasizes customer service, teamwork and adherence to company policies while contributing to a positive club atmosphere.

Qualifications

• High school diploma required.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Prior leadership experience required.

Responsibilities

• Assist in recruiting, hiring and training staff.
• Oversee member service to ensure great customer experience.
• Help with front desk tasks and gym tours.
• Support Club Manager and schedule coverage.
• Assist with marketing efforts and inventory tracking.
• Complete MIT training guide.

Skills

Customer service

Leadership

Communication

Organizational skills

Computer literacy

Education

High school diploma

Job description

Job Details

Job Location: Fremont FRE - Fremont, NE 68025

Position Type: Full Time

Job Category: Management

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club with the intent of accelerated training to prepare for future club manager positions.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Assist in member service oversight making sure all staff are providing great customer experience at all times.
• Very involved in all front desk related tasks
• Great/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions.
• Assist with staff management and provide backup support to Club Manager as needed.
• Ensure prompt opening of gym, when Club Manager is out (if applicable)
• Assist in preparation of new hire paperwork
• Assist in preparation of schedule and coverage of shifts as needed
• Supervise all team members in the Club Managers absence
• Assist in coaching and counseling performance to help achieve company standards
• Assist in implementation and adherence to all company policies and procedures
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• High school diploma
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency
• Prior leadership experience required

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time