Manager In Training

Planet Fitness; Baton Rouge (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness in Baton Rouge, LA is seeking a full-time manager-in-training to assist in overseeing gym operations and ensure a positive member experience, with accelerated training toward future club manager positions.

The role involves recruiting, hiring, training, and developing staff; supervising front desk tasks, member services, scheduling, and ensuring a clean, welcoming club environment; and supporting the Club Manager as needed to uphold company standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, and develop staff.
• Assist in member service oversight and front desk tasks.
• Support Club Manager with scheduling and coverage.
• Ensure gym cleanliness and appearance and adherence to policies.
• Assist in promoting promotions and inventory management.

Skills

Customer service

Staff leadership

Communication

Organizational skills

Problem solving

Tools

Basic computer proficiency

Job description

Job Details

Job Location: Plank Rd PR - Baton Rouge, LA 70805

Position Type: Full Time

Job Category: Management

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience with the intent of accelerated training to prepare for future club manager positions.

Essential Duties and Responsibilities

• Consistently assist in recruiting, hiring, training, and developing staff.
• Assist in member service oversight, ensuring all staff are providing great customer experience.
• Involved in front desk related tasks: greeting and welcoming members, gym tours, BCM amenities, member service issues/questions, etc.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Help create and maintain a positive image of the club.
• Ensure prompt opening/closing of the gym when the Club Manager is out.
• Assist in preparation of schedule and coverage of shifts as needed.
• Supervise all team members in the Club Managers’ absence.
• Assist in coaching and counseling performance to help achieve company standards.
• Assist in implementation and adherence to all company policies and procedures.
• Assist overseeing cleanliness and appearance of gym.
• Ensuring team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with staff and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.