Club Manager

Planet Fitness - Baseline Fitness; Cedar Rapids (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support TeamHealth, Dental

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Cedar Rapids is seeking a Gym Manager to oversee daily operations and drive member satisfaction while ensuring financial success. You will recruit, hire, train, schedule and supervise team members, and manage front desk activities.

The role emphasizes exceptional customer service, staff coaching, policy adherence and reliable opening/closing procedures. Benefits include health, dental, vision, life insurance, short-term disability, and a Dollars for Scholars

Qualifications

• Minimum of 1 year of equivalent managerial experience.
• Strong customer service skills and a positive attitude.
• Ability to lead, coach and motivate staff.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service and ensure excellent customer experience.
• Manage front desk tasks: greet members, tours, service issues.
• Support marketing promotions and onboarding processes.
• Open and close the club and ensure proper staffing.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Team management

Problem solving

Education

High school diploma

Tools

Paycom

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise team members.Member service oversight making sure all team members are providing a great customer service experience at all times.High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.Provide support for team members and club members.Create and maintain a positive image for the club.Coaching and counseling performance to help achieve company standards.Ensure prompt opening/closing of gym.Ensure staff are aware and trained on all current marketing promotions.Finish manager portion of onboarding, in Paycom, for all new hires.Ensure the club is open and staffed during all hours of business.Ensuring self and team members are implementing and adhering to all company policies and procedures.Responsible for ordering supplies and tracking inventory.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.Minimum QualificationsHonesty and good work ethicAt least 1 year of equivalent managerial experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.