Manager, High Reliability

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); Port Angeles (WA); On-site; USD 90,000 - 146,000; Full time

Job summary

Olympic Medical Center in Port Angeles, WA, seeks a Manager, High Reliability to strengthen patient safety, patient experience, and medical staff services. You will provide operational leadership, supervise program staff, and ensure regulatory readiness across programs.

The role emphasizes a culture of psychological safety, data-driven decision-making, and governance to reduce preventable harm and enhance reliability across hospital operations.

Qualifications

• Bachelor’s degree in healthcare administration, public health, or related field is required.
• Master’s degree (MHA/MPH) preferred.
• Minimum five years of progressive leadership experience in healthcare administration or related operations.
• Certified Professional in Patient Safety (CPPS) required within one year.
• Certified Professional in Patient Experience (CPXP) required within two years.
• CPMSM/CPHQ/CPHRM certifications are preferred.

Responsibilities

• Provide operational leadership for patient safety, patient experience, and medical staff services.
• Oversee daily supervision of program staff.
• Ensure performance, reliability, and regulatory readiness of programs.
• Promote psychological safety, transparency, and human connection across operations.

Skills

Leadership

Patient safety

Risk management

Healthcare operations

Staff governance

Education

Bachelor’s degree in healthcare administration, public health, or related field

Master’s Degree (MHA or MPH) preferred

Job description

ABOUT OLYMPIC MEDICAL CENTER:Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!FTE:100%WORK SHIFTDaysPAY RANGE:$90,313.60 - $146,411.20UNION:SHIFT DIFFERENTIALS/PREMIUMS:Weekend, Holiday & On Call Shifts: NoJOB DESCRIPTION:The Manager, High Reliability at Olympic Medical Center provides operational leadership for patient safety, patient experience, and medical staff services programs, including daily supervision of dedicated program staff. This role is accountable for the performance, reliability, and regulatory readiness of these programs. This individual promotes experiences for patients, workforce members, and visitors that reflect OMC’s commitment to safety and compassion. By integrating human-centered advocacy with disciplined safety science, data-driven decision-making, and effective and supportive medical staff governance, this role drives measurable reductions in preventable harm and strengthens high-reliability operations. The position fosters culture of psychological safety, transparency, and human connection that supports operational excellence.EDUCATIONBachelor’s degree in healthcare administration, public health, or a related field required.Master’s Degree (MHA or MPH) preferred.EXPERIENCEMinimum of five (5) years of progressive leadership experience in healthcare administration, patient advocacy, patient safety, medical staff services, risk management, or related healthcare operations, required; experience in multiple functional areas preferred.Active participation in relevant professional organizations, preferred.LICENSURE/CREDENTIALSCertified Professional in Patient Safety (CPPS) required within one year of hire.Certified Professional in Patient Experience (CPXP) required within two years of hire.Certified Professional in Medical Services Management (CPMSM) preferred.Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Healthcare Risk Management (CPHRM) preferred.BENEFITS INFORMATION:Click here for information about our benefits.Equal Employment Opportunity (EEO) Statement:Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.