Manager, Group Sales

Ilitch Charities, Inc.; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in sports and entertainment is seeking a Manager of Group Sales to develop strategies and lead a high-performing sales team. This role involves managing group sales, achieving revenue targets, and optimizing sales processes for the Detroit Tigers and Detroit Red Wings. Ideal candidates will have extensive experience in ticket sales, exceptional interpersonal skills, and a flair for strategic planning.

Qualifications

• Minimum of 4 years Tickets Sales experience in sports/entertainment.
• Proven record of achieving sales goals.
• Ability to lead and develop staff.

Responsibilities

• Develop strategy for the Group Sales team.
• Manage all aspects of selling new group business.
• Lead Account Executives to hit revenue goals.

Skills

Sales experience

Interpersonal skills

Strategic thinking

Relationship building

Leadership

Education

Bachelor’s Degree in Business or Sports Management

Job description

The Manager of Group Sales is responsible developing strategy and building a best-in-class Group Sales Department that focuses on selling five core group categories, fan experience packages, and ballpark hospitality. This position will be responsible for achieving revenue and unit targets for both the Detroit Tigers and Detroit Red Wings.

Key Responsibilities:

• Develop strategy and direction for the Group Sales team, including cultivating new programs, enhancing existing group sales platforms, setting individual goals, and monitoring achievement.
• Lead Group Sales Account Executives to hit revenue goals through effective campaign creation, management, and engaging touchpoints.
• Responsible for building Group Sales team through effective recruiting, training, and developing of Group Sales Accounts Executives.
• Manage all aspects of selling new group business, including prospecting, lead generation, development of sales events and sales campaigns, and touchpoint creation.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals.
• Optimize the Group Sales database and leverage past/existing groups to generate future sales.
• Leverage Group Sales technologies to curate industry best practices that drive Group Sales revenue.
• Work with the Ticket Operations Team to build Group Sales products and buyer types.
• Responsible for aiding in the creation of all sales and support materials.
• Provide daily sales reports and weekly activity summaries.
• Serve as a resource and point person for Group Sales initiatives on game days.
• Assist other departments as needed by the organization.

Required Knowledge, Skills and Abilities:

• Bachelor’s Degree, Business or Sports Management preferred.
• Minimum of 4 years Tickets Sales experience in sports/entertainment.
• Group Sales experience in a ballpark or arena environment preferred.
• Proven record of achieving sales goals/targets and motivating staff.
• Proven track record in developing long-lasting relationships with group leaders and executives.
• Must be creative, enthusiastic and possess excellent interpersonal skills.
• Ability to establish priorities, delegate, and lead other sales leaders.
• Demonstrated staff development skills in order to properly train, develop and motive staff to meet objectives.
• Ability to think strategically and handle multiple projects simultaneously.
• Strong judgment and strong problem resolution skills.
• Ability to work with multiple internal contacts/department, external contacts and outside agencies.

Working Conditions:

• Ability to work long nights, weekends and holidays.

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.

Detroit Tigersis an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations.

Get In Touch

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About Us

Formed in 1901, and a charter member of the American League, the Detroit Tigers have won four World Series and 11 American League Championships. Since being purchased by the Ilitch family in 1992, the club has made two World Series appearances, established record-setting attendance, and played host to the 2005 Major League Baseball All-Star Game.

The Tigers have developed a young core of talent through the Major League Baseball Draft, intentional free agency, and player trades, while implementing a long-term strategy focused on sustainable success. In 2022, Chris Ilitch, chairman and CEO of the Detroit Tigers, hired Scott Harris as the club’s President of Baseball Operations.