BRANCH OPERATIONS SUPERVISOR - COMMERCIAL LINES

Insurance Office of America; Knoxville (TN); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Branch Operations Supervisor for Commercial Lines. The role requires strong leadership and management skills to oversee account teams, monitor performance, ensure compliance with HR processes, and cultivate a productive work environment. With a commitment to professional growth and an emphasis on company culture, IOA offers competitive salaries and various benefits to its employees.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Respectful culture

Professional growth opportunities

Supportive teammates

Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge.
• All required active licensing.
• Outstanding communication and people management skills.

Responsibilities

• Manage Account Management staff, monitor performance, and provide coaching.
• Participate in interviewing and hiring recommendations.
• Develop and maintain relationships with IOA leadership, peers, and employees.

Skills

Communication

People Management

Technical Competence

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Branch Operations Supervisor - Commercial Lines

Join to apply for the Branch Operations Supervisor - Commercial Lines role at Insurance Office of America

Branch Operations Supervisor - Commercial Lines

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Join to apply for the Branch Operations Supervisor - Commercial Lines role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title : Branch Operations Supervisor - Commercial Lines

Fully Remote based out of Birmingham AL. Hybrid preferred if located near our Birmingham, AL office.

Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here : ioausa.com / locations

About the Role : Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Key Responsibilities

• Team Leadership : Manage Account Management staff, monitor performance, and provide coaching.
• HR Management : Ensure compliance with HR processes and policies.
• Performance Monitoring : Ensure productivity, efficiency, quality, and service standards.
• Scheduling : Manage staff days off calendars for service continuity.
• Staffing Levels : Ensure appropriate staffing levels and recommend adjustments.
• Employee Selection : Participate in interviewing and hiring recommendations.
• Performance Evaluation : Prepare and deliver performance evaluations.
• Coaching and Development : Provide coaching, consultation, and training.
• Professional Development : Encourage growth and development of personnel.
• Succession Planning : Develop future branch operations leaders.
• Culture Promotion : Promote IOA culture and improve engagement.
• Performance Gaps : Identify gaps and implement corrective actions.
• Data Analysis : Monitor and interpret performance data.
• Communication : Maintain transparent communication with leadership.
• Process Improvement : Develop and ensure compliance with core work processes.
• Policy Enforcement : Implement and enforce company policies.
• Technical Competence : Maintain high technical competence and industry expertise.
• Leadership Development : Continuously improve management and leadership skills.
• Relationship Building : Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
• Leadership Development : Continuously improve management and leadership skills.
• Relationship Building : Develop and maintain positive relationships with IOA leadership and employees.
• Champion IOA Values : Demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 2+ years of industry experience with deep, wide-ranging industry knowledge
• All required active licensing
• Outstanding communication and people managment skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work / family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30-Minute Phone Screen, Online Assessments, and Interview(s).

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Insurance

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Supervisor Operation • Knoxville, TN, United States