Manager, Graduate and Family Housing

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The University of Kentucky is seeking a Housing Manager to oversee the daily operations of the Graduate and Family Housing Office and lead a team serving graduate students and families.

You will ensure effective and policy-compliant housing services while collaborating with university partners to support a positive residential experience.

Qualifications

• Experience in housing, residential life, student services, property management, or related customer-service environment.
• Experience supervising, leading, or coordinating staff.
• Strong knowledge of administrative processes and ability to apply guidelines consistently.
• Commitment to exceptional customer service for students and families.
• Strong communication and interpersonal skills with university community.

Responsibilities

• Supervise, lead, coach and support staff to ensure high-quality service.
• Oversee daily Graduate and Family Housing operations, including assignments and occupancy.
• Develop and maintain processes that promote efficiency and policy compliance.
• Apply housing policies to staff and resident questions and complex situations.
• Collaborate with campus partners to ensure compliant housing processes.
• Identify opportunities to improve services and enhance the resident experience.
• Respond to resident concerns with professionalism and timely resolution.
• Maintain accurate records and clear communication with staff and partners.
• Promote a welcoming, inclusive residential community.

Skills

Supervising staff

Staff coaching

Communication skills

Organizational skills

Process improvement

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

Able to lift, push and pull object weight up to 25 lbs, sit for extended periods of time, able to climb stairs and walk for extended periods of time within housing facilities and campus

Shift

Monday-Friday 8 AM to 5 PM-as a exempt position may be required to work outside of these hours to meet departmental needs.

Job Summary

The Housing Manager oversee the daily operations of the Graduate and Family Housing Office and leads the team serving graduate students and families. This role ensures effective, consistent, and policy-complaint housing services while collaborating with university partners to support a positive residential experience.

What You Will Do

• Supervise, lead, coach and support staff to ensure consistent, high-quality service.
• Oversee the daily Graduate and Family Housing operations, including assignments, occupancy and resident communications.
• Develop, implement, and maintain processes and procedures that promote efficiency, consistency, and compliance with University policies.
• Interpret and apply housing policies and procedures to address staff and resident questions, concerns, and complex situations.
• Collaborate with campus partners to coordinate timely and policy-compliant housing processes and resolve operational issues.
• Identify opportunities to improve services and processes to enhance the experience of graduate students and families.
• Respond to resident concerns and service issues with professionalism, sound judgment, and a commitment to timely resolution.
• Maintain accurate records and ensure clear, consistent communication with staff, residents, and university partners.
• Promote a welcoming, inclusive, and customer-focused environment that supports the needs of graduate students and families.

What You Will Bring

• Experience in housing, residential life, student services, property management, or a related customer-service environment.
• Experience supervising, leading, or coordinating the work of staff.
• Strong knowledge of administrative processes, policies, and procedures, with the ability to interpret and apply guidelines consistently.
• Commitment to providing exceptional customer service and creating a positive experience for students and families.
• Strong communication and interpersonal skills with the ability to work effectively with university community.
• Ability to exercise sound judgment, resolve complex or sensitive concerns, and make informed decisions within established policies and procedures.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and operational responsibilities.
• Ability to identify process improvements and implement effective solutions that enhance efficiency and service delivery.
• Ability to work independently while contributing to a collaborative and service-oriented team environment.
• Commitment to fostering a welcoming, respectful, and inclusive residential community.

What Is In It for You

• Meaningful impact: Help create a positive and supportive housing experience for graduate students and families at the University of Kentucky.
• Purpose-driven leadership: Lead a team that plays an important role in delivering essential housing services and supporting student success.
• Variety in your day: Enjoy a dynamic role that combines staff leadership, customer service, housing operations, problem-solving, and cross-campus collaboration.
• Opportunity to improve: Help shape and enhance housing processes, services, and procedures that directly impact residents and staff.
• Comprehensive benefits: Enjoy competitive compensation, excellent benefits, and opportunities for professional growth at the University of Kentucky.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Deadline to Apply

Deadline to Apply 10/08/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please describe your experience in managing daily housing operations, supervising and developing staff, building and maintaining campus partnerships, engaging with students and families, and supporting reporting and strategic initiatives.

  (Open Ended Question)