Associate Director, Occupancy Management

Kennesaw State University; Kennesaw (GA); On-site; USD 73,000 - 87,000; Full time

Job summary

Kennesaw State University seeks an Associate Director, Occupancy Management to lead occupancy planning and housing assignments across multiple campus operations. You will oversee occupancy forecasting, billing coordination, and staff to ensure effective residential operations and a positive student experience.

The role requires a Bachelor's degree, five years in Housing/Residence Life, and a valid driver's license, with leadership responsibilities and cross-campus collaboration.

Qualifications

• Bachelor's degree in Higher Education or related field.
• Five (5) years of experience in Housing/Residence Life or related area.
• Valid, unrestricted driver's license.

Responsibilities

• Lead occupancy planning and housing assignment strategies across campus.
• Oversee billing coordination, applications, room changes and waitlists.
• Monitor occupancy trends and generate data-informed reports.

Skills

Occupancy planning

Housing operations

Staff supervision

Data analysis

Customer service

Collaboration

Education

Bachelor's degree in Higher Education

Tools

StarRez

Job description

Associate Director, Occupancy Management

Job ID: 302506

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come TakeFlight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Provides strategic and operational leadership for occupancy management and housing assignments within Housing and Residence Life. Oversees occupancy planning, housing assignment processes, housing systems, and staff to ensure effective residential operations and a positive student experience. Directs occupancy forecasting, applications, assignments, waitlist administration, billing coordination, and key operational transitions. Leverages data, reporting, and process improvement initiatives to maximize housing utilization and enhance service delivery and operational effectiveness.

Responsibilities

• Supports the Director of Housing & Residence Life Operations in developing and implementing departmental occupancy management strategies and operational priorities
• Supervises Housing Coordinators and the Operations Analyst, including staff development, performance management, coaching, and ongoing training
• Oversees housing assignment processes including applications, room selection, room changes, waitlists, cancellations, and check-in/check-out procedures
• Ensures effective administration, configuration, testing, and operational integrity of housing management systems and related technologies
• Monitors occupancy trends, assignment data, and reporting metrics to support data-informed decision-making and occupancy optimization
• Oversees occupancy-related billing processes, including housing charges, cancellation fees, pro-rated billing, and reconciliation coordination with campus partners
• Ensures compliance with housing eligibility requirements, University policies, housing license agreements, and applicable regulatory standards
• Collaborates with Residence Life, Facilities, Operations, Enrollment Management, and other campus partners to support operational readiness and student success initiatives
• Supports the planning and execution of large-scale operational processes, including move-in, move-out, room turnover, and transition periods
• Assists with emergency response coordination and occupancy-related operational decision-making during critical incidents or campus disruptions
• Provides leadership for occupancy-related customer service practices and assists in resolving complex or escalated student and family concerns
• Serves as a subject matter expert for occupancy management policies, procedures, and system functionality
• Reviews operational processes to identify risks, inefficiencies, and opportunities for continuous improvement and enhanced service delivery
• Develops reports, assessments, and recommendations related to occupancy performance, assignment trends, and operational outcomes

Required Qualifications

• Educational Requirements: Bachelor's degree from an accredited institution of higher education in Higher Education, Student Affairs, Education Administration, or a related field.
• Other Required Qualifications: Current, valid, and unrestricted driver's license
• Required Experience: Five (5) years of progressively responsible experience in Housing and Residence Life or a related Student Affairs functional area.

Preferred Qualifications

• Preferred Educational Qualifications: An advanced degree from an accredited institution of higher education in a related field
• Preferred Experience: Extensive experience with housing management systems (e.g., StarRez)
• Strong background in occupancy planning, assignments, and housing operations
• Experience working in a large, multi-facility or multi-campus residential environment
• Previous experience supervising professional staff

Proposed Salary

The budgeted salary range is $73,160 - $87,000. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visithr.kennesaw.edu/benefits.

Knowledge, Skills, & Abilities

Abilities

• Demonstrated ability to lead through change and manage complex operational processes
• Ability to be present on campus during non-business hours depending on operational needs, emergencies, or major departmental processes
• Ability to manage multiple priorities, operational deadlines, and competing demands in a fast- paced environment
• Ability to analyze occupancy data, trends, and operational reports to support strategic decision-making
• Ability to supervise, coach, and develop professional staff while fostering collaboration and accountability
• Ability to provide exceptional customer service and effectively resolve complex or escalated concerns
• Able to handle multiple tasks or projects at one time, meeting assigned deadlines

Knowledge

• Proficient with Microsoft Office Suite and housing management software

Skills

• Skilled in relationship building with students, families, faculty, staff, campus partners, and external stakeholders
• Excellent interpersonal, communication (written and verbal), organizational, time management, problem-solving, and presentation skills
• Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
• Strong attention to detail and follow-up skills
• Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [e-mail].

Other Information

This is a supervisory position.

This position does not have any financial responsibilities.

This position will be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced
• Education
• MVR
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf