Manager, Golf Business Support & Operations

Versant

Town of Florida (NY)

Hybrid

USD 85,000 - 125,000

Full time

14 days+

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Job summary

Versant in Orlando, Florida is seeking a Manager, Business Support - GolfNow to lead a high-performing B2B support team focused on inventory management, website support, and operational troubleshooting within our golf tech ecosystem.

This role emphasizes coaching and development, with in-office collaboration Monday to Thursday and occasional evening/weekend shifts to ensure responsive, knowledgeable service and strong partner loyalty.

Qualifications

2+ years of people leadership experience.
Experience leading customer-facing teams.
Strong communication and organizational skills.
Experience with Salesforce, MS Office, Confluence.
Knowledge of golf operations or sports technology preferred.

Responsibilities

Lead, coach, and develop a team of Business Support Specialists.
Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
Establish clear performance expectations and utilize metrics to measure team effectiveness and identify improvements.
Partner cross-functionally with product, engineering, operations, and implementation teams.
Recruit, onboard, and mentor talent while fostering career growth.
Create scalable processes and operational efficiencies enhancing customer experience and team performance.