Coordinator, Partner Services

Versant; Town of Florida (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

VERSANT Media in Orlando, FL is seeking a Partner Services Support professional to train, support, and assist the Inventory team in daily operations. The role focuses on onboarding and assisting golf course partners across the US and Canada, ensuring accurate representation on GolfNow and partner booking engines.

The successful candidate will coordinate with multiple teams, manage queues, respond to inquiries, and contribute to process improvements.

Qualifications

• Detail-oriented self-starter with outstanding interpersonal skills both verbal and written.
• Ability to handle multiple projects simultaneously.
• Strong time management skills.
• Strong communication skills.
• Strong teamwork skills.
• Strong computer/internet skills (Excel, Google Docs).
• Familiarity with Salesforce.com preferred.
• Knowledge of golf or golf technology products is highly desirable.

Responsibilities

• Provide top-tier service to all platform course partners.
• Handle inbound calls and emails from course partners across the United States and Canada.
• Collaborate with sales, support, and development teams to improve processes.
• Manage internal request queues and respond to inquiries about GolfNow.
• Participate in outbound sales initiatives and projects as they arise.
• Become an expert in GolfNow Central software.
• Maintain quality metrics and conduct weekly QA for teammates.

Skills

Detail-oriented

Communication

Time management

Teamwork

Excel/Google Docs

Education

Bachelor’s degree preferred

Tools

Salesforce.com

Job description

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Job Duties

• Partner Services is on the front line of our business, so you will provide top-tier service to all our platform’s course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team’s speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
• Participate in outbound sales initiatives, lead generation and projects as they arise.
• Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Basic Qualifications

• Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Strong time management skills
• Strong communication skills
• Strong teamwork skills
• Strong computer/internet skills required (i.e. Excel, Google Docs)

Desired Qualifications

• Bachelor’s degree preferred
• Familiarity with SalesForce.com desired
• Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
• Advanced problem-solving and analytical skills a plus
• Business acumen or sales experience

Additional Job Requirements

• Willingness to work overtime, and on weekends, sometimes with short notice.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week(Monday - Thursday).
• Must be willing to work in Orlando, FL office.

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

You can submit your request to [e-mail].

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.