Manager, Global KYC Program Office - Denver, CO (Hybrid)

The Western Union Company; Denver (CO); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Western Union Company is seeking a highly organized Manager to join our Global Know Your Customer (GKYC) team in Denver. You will support the Head of Global KYC, drive oversight procedures, and strengthen program effectiveness across regions.

Leverage deep AML experience, lead KYC Ops improvements, and maintain global policies. This hybrid role requires collaboration with senior leaders and the ability to manage multiple initiatives with timely results.

Qualifications

• Bachelor’s degree preferred; may be substituted with relevant work experience.
• 5+ years in AML compliance or a comparable field.
• Excellent written and verbal communication, stakeholder management.
• Experience with complex systems across multiple stakeholder groups.
• Ability to translate insights into concise compliance findings.
• Strong problem-solving and analytical abilities.
• Experience leading compliant teams in fast-paced environments.
• Proficiency with MS Word, Excel, PowerPoint; Visio a plus.
• Authorized to work in the United States; no visa sponsorship.

Responsibilities

• Support the Head of Global KYC in driving oversight procedures.
• Guide KYC Operations and lead process improvements for program effectiveness.
• Draft, review, and maintain Global KYC policies and desk references.
• Lead development and execution of process enhancements for efficiency.
• Partner with cross-functional teams across regions for alignment.
• Cultivate relationships with regional and global stakeholders.
• Provide leadership to a team of direct reports to deliver initiatives.

Skills

AML compliance

Stakeholder management

Cross-functional collaboration

Communication

Analytical thinking

Leadership

Project management

Problem solving

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Visio

Job description

**Role Responsibilities**Western Union is seeking a detail-oriented, execution-focused Manager to join our Global Know Your Customer (GKYC) team. In this role, you will support the Head of Global KYC in driving oversight procedures and enhancing program effectiveness. You will leverage your deep expertise in financial crime and compliance to guide KYC Operations, lead process improvements, and maintain global policies. You will also collaborate across regions, build strong stakeholder relationships, and solve complex problems related to the application and enforcement of KYC requirements around the globe. In this role you will work cross-functionally to understand our various global compliance needs, business product needs, and regulatory obligations to formulate requirements and ensure consistent execution of the Global KYC Program across regions.* Act as a strategic advisor to the Head of Global KYC, supporting the design and implementation of the Global KYC Oversight and Management Procedure.* Apply expertise in Compliance, financial crime typologies, and investigative best practices to help guide and oversee cases handled by KYC Operations.* Contribute to the drafting, review, and ongoing maintenance of Global KYC policies, procedures, desk references, and related documentation.* Lead the development and execution of process enhancements that improve compliance effectiveness, operational efficiency, and program scalability.* Partner with cross-functional teams across global regions to ensure consistent alignment and execution of the Global KYC Program.* Cultivate strong, collaborative relationships with regional and global stakeholders, facilitating clear and consistent communication with senior leadership.* Provide leadership and direction to a team of direct reports, ensuring timely delivery of key initiatives and projects that advance the Global KYC Program’s objectives.**Role Requirements*** Bachelor’s degree is strongly preferred but may be substituted for relevant work experience.* 5+ years in AML compliance or a comparable field.* Excellent written and verbal communication, presentation, and stakeholder management skills, especially in a cross-functional environment.* Experience working with complex systems across multiple stakeholder groups and domains.* Experience conducting research, gathering feedback, and translating insights into concise summaries of Compliance findings and/or requirements.* Ability to effectively communicate findings and outcomes to internal and external stakeholders.* Ability to manage and prioritize multiple projects and tasks independently.* Demonstrated analytical and problem-solving skills.* Must possess well developed interpersonal skills and be able to function well within a team-oriented environment.* Experience leading and empowering high functioning Compliance teams in a fast-paced, deadline-driven environment.* Strong knowledge of Microsoft Suite tools, including MS Word, Excel and Power Point. Visio is a plus.* Professional certifications such as CAMS, CFCS, CFE is a plus.* *\\*Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.***Workplace Option****HYBRID -**Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.**Location**: 7001 E. Belleview Ave Denver, CO 80237**BENEFITS AND OTHER DETAILS****Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.Your United States specific benefits include:* Medical, Dental, Vision, and Life Insurance* Tuition Assistance Program* Employee Discount Program* Parental Leave* 401K PlanFor residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. **Salary**The annual base salary range is $115,000 to $130,000 USD per year. Total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.