Director, Enterprise Risk Management

The Western Union Company; Atlanta (GA); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Paid Time off

Medical, Dental and Life Insurance

Parental Leave

401K plan

Global Adoption Assistance

Job summary

The Western Union Company is seeking an experienced Director / Senior Manager for Enterprise Risk Management to partner with executives in building a company-wide risk program in a regulated financial services context.

You will lead IRM framework development, drive risk reporting, and mentor a high-performing team while aligning risk culture across the enterprise. Hybrid work model with office collaboration expectations.

Qualifications

• Bachelor's degree required in a related field; MBA preferred.
• Proven track record in enterprise risk management in a regulated financial services environment.
• Experience presenting risk matters to senior leadership, committees, and boards.

Responsibilities

• Lead development and evolution of the ERM framework and risk appetite.
• Design and manage the RCSA program.
• Develop executive-level risk reporting, dashboards, KRIs, and risk registers.
• Drive implementation of Integrated Risk Management tools and reporting capabilities.
• Partner with business leaders to identify, assess, mitigate, and monitor risks.
• Lead risk training programs and Risk Champion initiatives.
• Present insights and recommendations to executive risk committees and senior leadership.
• Oversee governance documents, policies, frameworks, and procedures.
• Support regulatory reporting and risk submissions.
• Mentor and develop a high-performing risk team.

Skills

Leadership

Stakeholder management

Regulatory compliance

Risk assessment

Executive communication

Education

Bachelor's degree in risk management, Finance, Accounting, Business Administration, Economics, or related field

MBA or equivalent

Job description

Now Hiring: Director / Senior Manager, Enterprise Risk Management

We're seeking an experienced Enterprise Risk Management (ERM) leader to play a pivotal role in developing, implementing, and enhancing a company-wide risk management program within a highly regulated financial services environment. In this role, you will partner closely with executive leadership to identify, assess, monitor, and report key enterprise risks while helping shape a strong risk culture across the organization. This position has significant visibility with senior management, executive committees, and Board of Directors.

Role Responsibilities

• Lead the development and evolution of the Enterprise Risk Management Framework and Risk Appetite Statement
• Design and manage the Enterprise Risk & Control Self-Assessment (RCSA) Program
• Develop executive-level risk reporting, dashboards, KRIs, and risk registers
• Drive implementation of Integrated Risk Management tools and reporting capabilities
• Partner with business leaders to identify, assess, mitigate, and monitor enterprise-wide risks
• Lead enterprise risk training programs, workshops, and Risk Champion initiatives
• Present risk insights, emerging risks, and recommendations to Executive Risk Committees and senior leadership
• Oversee risk governance documentation, policies, frameworks, and procedures
• Support regulatory reporting and risk management submissions
• Mentor and develop a high-performing risk team while fostering a culture of accountability and continuous improvement
• Risk and Controls Self-Assessment Procedure, etc.)- Support adoption and application of risk policies and procedures throughout the organization in a manner that practically supports each relevant function

People Management Role Requirements

Bachelor’s degree in risk management, Finance, Accounting, Business Administration, Economics, or a related field required; advanced degree (MBA, Master's, or equivalent) preferred. 12+ years of progressive experience in enterprise risk management, operational risk, compliance, audit, financial services, or related risk disciplines, with significant leadership responsibility. 5+ years of experience leading enterprise-wide risk management programs within a complex, highly regulated organization. Proven track record partnering with executive leadership teams and presenting risk matters to senior management, executive committees, and Boards of Directors. Proven ability to influence and build consensus across business lines, corporate functions, and the three lines of defense. Demonstrated success leading, developing, and mentoring high-performing teams and fostering a strong risk culture.

Preferred Certifications

Certified Risk Management Professional (CRMP) (CPA), (CIA), (FRM) or Other relevant risk, governance, compliance, or audit certifications.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

Benefits

• Paid Time off.
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments.

If you have any questions, you may reach out to [e-mail].

We are passionate about honoring our employee's identity and fostering a feeling of belonging.

Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date: 10-26-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.