Manager Gift Shop & Volunteer Services

LE01 Valley Children's Hospital; United States; On-site; USD 58,000 - 84,000; Full time

Job summary

Valley Children's Healthcare is seeking a Manager of Volunteer Services and Gift Shop to oversee daily gift shop operations and the hospital's volunteer program. You will supervise staff and volunteers, coordinate with departments, and align activities with the hospital's mission.

Responsibilities include budgeting, merchandise purchasing, event oversight, and participating on hospital committees to advance service excellence and patient-family experience.

Qualifications

• Lead and oversee two programs: volunteer services and gift shop.
• Require college degree and 3+ years of management experience.
• Identify opportunities for program development and service improvement.

Responsibilities

• Manage daily operations of the gift shop and volunteer program.
• Supervise and train volunteers and staff.
• Liaise between Volunteer Services and hospital departments to deploy volunteers.
• Manage the annual operating budget for Volunteer Services and the gift shop.
• Purchase merchandise for resale to earn a profit and oversee gift shop events.
• Serve on hospital committees representing Volunteer Services and volunteers.

Skills

Leadership

Volunteer engagement

Budgeting

Operations management

Staff training

Education

Bachelor's degree in related field

Job description

Job Summary: This position is accountable for managing the operations of the gift shop and for the overall management, planning and coordination of the Hospital's volunteer program. This includes maintaining an atmosphere that supports and is aligned with the mission, vision and strategies of the Hospital. This position is responsible for supervising and training volunteers and staff, liaising between Volunteer Services and departments to deploy volunteers, managing the annual operating budget, buying merchandise for resale at a profit, and overseeing other gift shop events. Serves on Hospital committees to represent the Volunteer Services department and volunteers.

Qualifications: Additional Job Details The manager of Volunteer Services and Gift Shop provides leadership and oversight for two distinct programs that contribute to the Valley Children's experience through service, engagement and operational excellence. The position oversees volunteer services and gift shop operations, ensuring both programs effectively serve patients, families, employees, volunteers and visitors while supporting Valley Children's mission, vision and organizational priorities. Responsibilities include managing daily operations, supporting staff and volunteer engagement, strengthening internal and external partnerships, and identifying opportunities for program development, service improvement, and operational effectiveness. The Manager ensures both programs maintain high standards of service while advancing their individual goals and contributing to the overall success of Valley Children's.

Education College Degree - 4 year Related field (required) Work Experience Minimum three (3) years Related experience (required) And Minimum three (3) years Management experience (required) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation Range: $41.93 - $60.90 Workshift: Day (United States of America) Position Exempt: Yes FTE %: 100 Scheduled Weekly Hours: 40 Daily Hours: 8

Valley Children's Healthcare - one of the largest pediatric healthcare networks in the nation - provides Central California's only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. With more than 670 physicians and 3,500 staff, Valley Children's delivers high-quality, comprehensive care to more than 1.3 million children in our service area. Our network offers highly specialized medical and surgical services to care for children with conditions ranging from common to the highly complex at our 358-bed stand-alone children's hospital that includes 28 regional NICU beds. Our family-centered, pediatric services extend from a leading pediatric cancer and blood disorders center home on the West Coast, and a pediatric heart center known for its expertise and pioneering treatments, to a Regional Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area. We participate in community initiatives, we support community efforts, we get involved where we can do the most good.