Manager, Gateway Clearance - Licensed Customs Broker, LCB - (M-F 8:00 pm - 4:30 am)

Deutsche Post; Erlanger (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Job summary

DHL Express is hiring a Clearance Manager in Kentucky to oversee customs clearance operations, ensuring compliance with US Customs and participating agency rules while driving process improvements and staff development. The role requires strong leadership, regulatory knowledge, and excellent communication across diverse teams.

Reporting to the Senior Clearance Manager, you will coach teams, manage performance, and ensure timely delivery.

Qualifications

• U.S. Customs Broker License required.
• Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role.
• Demonstrated success in leading, supervising, managing, motivating and developing staff.
• Ability to plan, organize and manage multiple tasks and set priorities.
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• General knowledge in U.S. Customs and International trade with understanding of valuation, classification, compliance/audit and trade programs.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and customers.
• Proficiency in Excel, Word and PowerPoint.
• Access to secured airport areas requiring SIDA badge and background checks.
• Anticipated Schedule: Sunday - Thursday, 9:00 a.m. - 6:00 p.m.

Responsibilities

• Provide expert advice to internal and external customers.
• Ensure staff operations meet timeframes and governance standards; adhere to rules.
• Develop and implement process improvements for the business.
• Ensure policies are consistently administered.
• Assigns work, sets completion dates, reviews work, and manages performance.
• Meet key performance indicators and targets.
• Manage a large number of staff via supervisors or exempt contributors.
• Ensure performance planning, coaching, and evaluation per policy.

Skills

US Customs Broker License

Team leadership

Staff development

Task prioritization

Customer focus

Effective communication

Cross-functional collaboration

Report writing

Presentation skills

MS Office proficiency

SIDA badge eligibility

Education

BS/BA in relevant field

Tools

Excel

Word

PowerPoint

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Clearance Manager. The Clearance Manager ensures compliance with Customs and Participating Government Agencies while ensuring there is efficiency in the day to day roles of our Clearance Agents. DHL Express believes we can connect people to improve their lives through global commerce. That belief happens with our motivated people, delivering great service quality with our goal of loyal customers. The Customs Clearance Manager is a key element of our vision and our direction. Reporting to the Senior Clearance Manager, this position is responsible for providing leadership while ensuring efficient production and stability in ever-changing environments. The Clearance Manager is able to excel in day to day coaching, motivation and direction to our teams.

Key Responsibilities:

• Provide expert advice to both internal and external customers
• Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
• Actively seek out, develop and implement process improvement opportunities for the business
• Ensures all policies and procedures are consistently administered
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Responsible for meeting key performance indicators and targets
• Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles
• Ensures performance planning, coaching, and evaluation occurs per policy

Skills & Qualifications:

• U.S. Customs Broker License required.
• Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
• Demonstrated success in leading, supervising, managing, motivating and developing staff
• Ability to plan, organize and manage multiple tasks and set priorities
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
• General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and customers
• Proficiency in Excel, Word and Power Point
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.
• Anticipated Schedule: Sunday - Thursday, 9:00 a.m. - 6:00 p.m.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.