Gateway Clearance Supervisor - (Monday - Friday, 7:00AM - 3:30PM)

DHL Express; Erlanger (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Progrm

Outstanding training opportunities

Job summary

DHL Express is seeking a Gateway Clearance Supervisor to verify tariffs, price conversions, weight and volume of merchandise for export/import. You will review invoices, bills of lading and shipping statements to ensure compliance with regulations at DHL facilities.

You will lead a team of about 30, coaching and developing staff while ensuring policies are followed and KPIs are met. This role requires securing a SIDA badge and passing background checks as part of access to airport areas.

Qualifications

• BS/BA degree required; 3-5 years’ related experience including supervisory experience.
• Professional certification may be required in some areas.
• Experience in customs clearance and regulatory compliance is preferred.

Responsibilities

• Manage customs clearance activities in gateway environment efficiently and cost-effectively.
• Ensure compliance with federal and foreign regulations for shipments.
• Establish, monitor, revise policies, procedures and service standards for clearance operations.
• Ensure policies and procedures are consistently administered.
• Meet KPIs for the product line.
• Supervise a staff of ~30; coach, train and develop subordinate staff.
• Assign work, set deadlines, and manage performance per policies.

Skills

Staff supervision

Policy development

Regulatory compliance

Budgeting

Quality improvement

Training & coaching

SIDA badge eligibility

Education

BS/BA degree

Job description

Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Gateway Clearance Supervisor. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.

Key Responsibilities:

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises a staff of approximately 30 with two direct reports. This person will be responsible for coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications:

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.