Manager, Gateway Clearance - (Licensed Customs Broker - LCB)

DHL Express; Erlanger (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401K Match

Medical/Dental/Vision

Tuition Reimbursement

Paid Time Off

Employee Discount

Training Opportunities

Job summary

DHL Express is seeking a qualified Manager, Gateway Clearance in Kentucky to ensure compliance with U.S. Customs and participating agencies while driving efficient day-to-day operations.

The role reports to the Senior Clearance Manager and requires leadership to coach and guide a team of clearance professionals, ensuring timely processing and adherence to regulations.

Qualifications

• U.S. Customs Broker License required.
• BS/BA degree in a related field.
• 3–5 years of experience in Customs Clearance/International Trade in a supervisory or management role.
• Ability to lead, supervise, motivate and develop staff.
• Strong planning, organization and multitasking abilities.
• Excellent communication and relationship-building skills.
• Proficiency in Excel, Word and PowerPoint.

Responsibilities

• Provide expert advice to internal and external customers.
• Ensure staff operations meet timeframes and governance standards, adhering to Customs and OGA rules.
• Identify and implement process improvements for the business.
• Ensure policies and procedures are consistently applied.
• Assign work, set dates, review performance, and manage staff.
• Meet key performance indicators and targets.
• Lead a large team including supervisors and professionals; coach and evaluate performance.

Skills

Customs clearance

Supervisory leadership

Process improvement

Time management

Communication

Relationship building

Excel

PowerPoint

Word

Education

BS/BA in related field

US Customs Broker License

Tools

Excel

Word

PowerPoint

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualified Manager, Gateway Clearance with a U.S. Customs Broker License. This roleensures compliance with Customs and Participating Government Agencies while ensuring there is efficiency in the day to day roles of our Clearance Agents. DHL Express believes we can connect people to improve their lives through global commerce. That belief happens with our motivated people, delivering great service quality with our goal of loyal customers. The Customs Clearance Manager is a key element of our vision and our direction. Reporting to the Senior Clearance Manager, this position is responsible for providing leadership while ensuring efficient production and stability in ever-changing environments.The Clearance Manager is able to excel in day to day coaching, motivation and direction to our teams.

Key Responsibilities

• Provide expert advice to both internal and external customers
• Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations
• Actively seek out, develop and implement process improvement opportunities for the business
• Ensures all policies and procedures are consistently administered
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
• Responsible for meeting key performance indicators and targets
• Manages a large number of service, production, or support employees via subordinate supervisors or a team of exempt professional individual contributors and applicable staff in Associate roles
• Ensures performance planning, coaching, and evaluation occurs per policy

Skills & Qualifications

• U.S. Customs Broker License required.
• Typically requires BS/BA and 3-5 years of experience in Customs Clearance/International Trade in a supervisory or management role
• Demonstrated success in leading, supervising, managing, motivating and developing staff
• Ability to plan, organize and manage multiple tasks and set priorities
• Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds
• General Knowledge in U.S. Customs and International trade with a basic understanding of Customs valuation, classification, compliance/audit and trade programs
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and customers
• Proficiency in Excel, Word and Power Point
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.
• Anticipated Schedule: Tuesday - Saturday, 9 a.m. - 6 p.m.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.