Supervisor, Gateway Clearance

DHL Express, Inc.; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay

401K with company match

Medical, Dental, Vision insurance

Tuition Reimbursement

Generous Paid Time Off

Job summary

DHL Express, Inc. is seeking a qualified Customs Brokerage Supervisor to verify tariffs, price conversions, weight, and volume of merchandise for import/export. You will oversee documents like invoices, bills of lading, and shipping statements, ensuring compliance with applicable regulations across DHL facilities.

The role includes supervising ~30 staff, coaching and developing the team, and driving performance against KPIs in a fast-paced logistics environment in Kentucky.

Qualifications

• BS/BA and 3–5 years of related field experience, including supervisory experience.
• Professional certification required in some areas.
• Access to secured airport areas; must obtain/maintain SIDA badge and pass background checks.

Responsibilities

• Manages and coordinates customs clearance activities in the brokerage or gateway environment.
• Ensures compliance with federal and foreign regulations on shipment documentation.
• Establishes, monitors, and revises policies and service standards for customs clearance operations.
• Ensures policies and procedures are consistently administered.
• Responsible for meeting KPIs for the product.

Skills

Supervisory skills

Regulatory compliance knowledge

Budgeting & cost control

Training & staff development

Quality & productivity improvements

SIDA clearance process

Education

BS/BA in related field

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

We have an immediate career opportunity for a qualified Customs Brokerage Supervisor. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.

Key Responsibilities:

• Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner
• Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
• Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
• Ensures all policies and procedures are consistently administered
• Responsible for meeting key performance indicators targets for a given product
• Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff
• Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications:

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Typically requires BS/BA and 3-5 years' experience in related field, including at least one year of supervisory experience
• Professional certification required in some areas
• This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.