Manager, FSQA

Domino's

Ann Arbor (MI)

On-site

USD 120,000 - 180,000

Full time

9 days ago

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Benefits offered by this job

Paid holidays

Medical, dental & vision benefits

No-cost mental health support

Childcare tuition discounts

Wellness programs

Fertility benefits

Adoption assistance

401k matching

Stock purchase discount 15%

Company bonus

Job summary

Domino’s FSQA Manager, Technical Services, leads ingredient commercialization, supplier qualification, and specification management to ensure quality and safety across new products and renovations. You will partner with Product Development, Procurement, Supply Chain, Marketing, Regulatory, and suppliers to uphold standards.

This role reports to Technical Services and drives data-driven decisions, scale-up, and risk mitigation while maintaining brand integrity and customer safety in a fast-paced

Qualifications

Bachelor of Science or equivalent experience in food science.
Certification such as Serve Safe, HACCP, IFT, or equivalent.
Strong data analysis and ability to communicate data to leaders with recommendations.
Excellent written and verbal communication skills with attention to detail.
Experience in food manufacturing, QA or product development in QSR preferred.

Responsibilities

Lead complex innovation and renovation projects with new suppliers and ingredients.
Develop and implement QA policies and procedures.
Review and modify specifications for ingredients and suppliers.
Lead end-to-end commercialization from concept to launch.
Act as technical authority for scale-up, trials and validation.
Lead cross-functional project teams and communicate impact to leadership.
Identify improvements to development processes and SOPs for ingredients.
Oversee consumer and analytical product testing programs.
Ensure food safety and quality activities across ingredient commercialization.

Skills

Analytical skills

Presentation skills

Communication skills

Attention to detail

Written communication

Verbal communication

Problem solving

Decision making

Relationship building

Data analysis

Data summarization

Education

Bachelor of Science in Food Science

Job description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you’re ready to make an impact, build a meaningful career and help shape what’s next, there’s a place for you at Domino’s.

Job Description

The FSQA Manager, Technical Services serves as Domino’s technical authority for ingredient commercialization, supplier qualification, specification management, and product quality performance. This role leads complex innovation, renovation, supply continuity, and supplier onboarding projects from concept through full-scale implementation. The position partners cross-functionally with Product Development, Procurement, Supply Chain Operations, Marketing, Regulatory, and suppliers to ensure ingredients meet Domino’s food safety, quality, regulatory, operational, and brand standards.

Responsibilities

Lead complex innovation and renovation projects through onboarding and qualification of new suppliers and ingredients for innovation and supply chain projects
Develop and implement new processes to improve Domino’s Technical Services QA policies and procedures.
Reviews, creates, and modifies specifications, including product attributes and analytical measures, for new ingredients and new suppliers.
Leads end-to-end commercialization activities for new ingredients, suppliers, and product renovations from concept through full-scale implementation.
Is the technical authority accountable for scale-up, supplier qualification and approval, troubleshooting, plant trials and validation, product evaluations, risk assessment and mitigation, data driven decision making, project and timeline management, and specifications and technical standards. Articulates and communicates impact of changes to leadership to help ensure brand image and ingredient quality.
Is a leading SME on cross functional project teams. Places a high standard on ingredient quality and brand image. Is the “go-to” person across the company for some ingredients and technical services projects.
Identifies and leads implementation of improvements to Domino’s development processes. Creates opportunities for innovation that leads to higher quality, cost reduction, increased consistency, or process optimization.
Identifies opportunities and leads evaluation for continuous improvement of products, processes, SOPs and specifications. Leverages relationships and research to id and evaluate improvements to products and processes to develop and refine SOPs, procedures and specifications for ingredients. Leveraging industry leading methodology and innovative approaches.
Guides, develops, and oversees execution for appropriate plans for extensive consumer and analytical product testing.
Leads food safety and quality assurance activities associated with ingredient commercialization, supplier qualification, specification management, product evaluations, and technical standards. Identifies system gaps and implements solutions that reduce product, supplier, and brand risk.

Qualifications

Bachelor of Science or equivalent experience and expertise in food science or related field. Minimum 10 years’ experience in Food Safety and Quality Assurance or Product Development preferably within the QSR industry
Relevant food safety certification or equivalent such as Serve Safe, HACCP, IFT, certificate in food analysis, food testing, food processing, lean manufacturing, or similar proof of continued education
Strong knowledge of test plan development, data collection, statistical analysis, and data summarization. Ability to communicate data summary to leaders, with recommendations based on professional experience and organizational goals
Strong analytical, presentation, and communication skills, with outstanding attention to detail
Strong and proven background in food manufacturing, quality management, food safety and food manufacturing troubleshooting
Excellent written and verbal communication skills
Advanced Problem solving and decision-making skills
Understand and track market relevant data streams to predict impacts to the brand and proactively plan in order to protect customers and consumers
Outstanding people and relationship building skills and ability to interact effectively with various constituencies
Excellent product and equipment knowledge and troubleshooting skills.

Additional Information