Manager, FSQA

Domino's; Ann Arbor Charter Township (MI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

No-cost mental health support for you/

Childcare tuition discounts

No-cost fitness, nutrition, and welles

Fertility benefits

Adoption assistance

401k matching contributions

Stock purchase discount (15%)

Company bonus

Job summary

Domino's FSQA Manager, Technical Services leads as the technical authority for ingredient commercialization, supplier qualification, specification management, and product quality performance. You will guide complex innovation and renovation projects from concept to full-scale implementation across cross-functional teams.

You will manage scale-up, supplier approval, testing, and risk assessment while ensuring brand standards and food safety compliance in a fast-paced, global QSR environment.

Qualifications

• Bachelor of Science or equivalent in a related field.
• Minimum 10 years’ experience in Food Safety and Quality Assurance or Product Development.
• Strong knowledge of test plan development, data collection, statistical analysis.
• Excellent written and verbal communication skills.
• Advanced problem solving and decision-making skills.
• Understand and track market relevant data streams to predict impacts to the brand.

Responsibilities

• Lead complex innovation and renovation projects through onboarding and qualification of new suppliers and ingredients for projects.
• Develop and implement new processes to improve Domino's Technical Services QA policies and procedures.
• Review, create, and modify specifications for new ingredients and suppliers.
• Lead end-to-end commercialization activities from concept through implementation.
• Serve as technical authority for scale-up, supplier qualification, troubleshooting, trials, and data-driven decisions.

Skills

Analytical skills

Communication skills

Attention to detail

Problem solving

Data analysis

Presentation skills

Education

Bachelor of Science or equivalent

Food safety certification (Serve Safe, HACCP, IFT)

Job description

• Job Category Org: Supply Chain - Corporate

Company Description

Domino's is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible- one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino's has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

Job Description

The FSQA Manager, Technical Services serves as Domino's technical authority for ingredient commercialization, supplier qualification, specification management, and product quality performance. This role leads complex innovation, renovation, supply continuity, and supplier onboarding projects from concept through full-scale implementation. The position partners cross-functionally with Product Development, Procurement, Supply Chain Operations, Marketing, Regulatory, and suppliers to ensure ingredients meet Domino's food safety, quality, regulatory, operational, and brand standards.

Responsibilities

• Lead complex innovation and renovation projects through onboarding and qualification of new suppliers and ingredients for innovation and supply chain projects
• Develop and implement new processes to improve Domino's Technical Services QA policies and procedures.
• Reviews, creates, and modifies specifications, including product attributes and analytical measures, for new ingredients and new suppliers.
• Leads end-to-end commercialization activities for new ingredients, suppliers, and product renovations from concept through full-scale implementation.
• Is the technical authority accountable for scale-up, supplier qualification and approval, troubleshooting, plant trials and validation, product evaluations, risk assessment and mitigation, data driven decision making, project and timeline management, and specifications and technical standards. Articulates and communicates impact of changes to leadership to help ensure brand image and ingredient quality.
• Is a leading SME on cross functional project teams. Places a high standard on ingredient quality and brand image. Is the "go-to" person across the company for some ingredients and technical services projects.
• Identifies and leads implementation of improvements to Domino's development processes. Creates opportunities for innovation that leads to higher quality, cost reduction, increased consistency, or process optimization.
• Identifies opportunities and leads evaluation for continuous improvement of products, processes, SOPs and specifications. Leverages relationships and research to id and evaluate improvements to products and processes to develop and refine SOPs, procedures and specifications for ingredients. Leveraging industry leading methodology and innovative approaches.
• Guides, develops, and oversees execution for appropriate plans for extensive consumer and analytical product testing.
• Leads food safety and quality assurance activities associated with ingredient commercialization, supplier qualification, specification management, product evaluations, and technical standards. Identifies system gaps and implements solutions that reduce product, supplier, and brand risk.

Qualifications

• Bachelor of Science or equivalent experience and expertise in food science or related field. Minimum 10 years’ experience in Food Safety and Quality Assurance or Product Development preferably within the QSR industry
• Relevant food safety certification or equivalent such as Serve Safe, HACCP, IFT, certificate in food analysis, food testing, food processing, lean manufacturing, or similar proof of continued education
• Strong knowledge of test plan development, data collection, statistical analysis, and data summarization. Ability to communicate data summary to leaders, with recommendations based on professional experience and organizational goals
• Strong analytical, presentation, and communication skills, with outstanding attention to detail
• Strong and proven background in food manufacturing, quality management, food safety and food manufacturing troubleshooting
• Excellent written and verbal communication skills
• Advanced Problem solving and decision-making skills
• Understand and track market relevant data streams to predict impacts to the brand and proactively plan in order to protect customers and consumers
• Outstanding people and relationship building skills and ability to interact effectively with various constituencies
• Excellent product and equipment knowledge and troubleshooting skills.

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.