Asst Supervisor, F&B - Dine w/Orca

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events and giveaways

Job summary

SeaWorld Parks & Entertainment is seeking enthusiastic Ambassadors to deliver high-level guest service and create memorable experiences for park guests in Orlando, Florida. Ambassadors will play a vital role in ensuring guests enjoy their time while receiving training and supervision.

This position offers numerous perks, from free park admission to discounts on food and merchandise. Successful candidates will have strong communication skills and be able to lift heavy objects, in addition to completing required food safety training.

Qualifications

• Experience or equivalent education in a related field.
• Must pass ServSafe exam prior to starting.
• Must pass Alcohol training upon selection.

Responsibilities

• Provide and lead team to deliver superior guest service.
• Supervise and train ambassadors.
• Monitor stations to assure food looks pleasing and is portioned correctly.
• Ensure excellent guest service by responding to guest requirements.

Skills

Strong written/verbal communication skills

Able to handle multiple tasks

Ability to work in a fast-paced environment

Able to frequently lift/move up to 50 pounds

Able to stand for prolonged periods

Ability to work indoors and outdoors

Education

One to three months of related experience or equivalent education

Valid Food Handlers card

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can‑do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:

• Provides and leads team to deliver superior guest service
• Regularly keeps ambassadors motivated and energized
• Opens and closes facilities in accordance with established procedures
• Provides menu and park information to guests
• Monitors equipment and reports any problem to proper personnel
• Ensures meal and rest periods are provided to ambassadors as required by company policy
• Sets up and monitors queue lines
• Records moneybag recaps and completes task on station task lists
• Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
• Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
• Supervises and trains ambassadors
• Authorizes ambassador over‑rings
• Monitors food waste and assists with educating ambassadors on waste procedures
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
• Prepares and serves food for park guests
• Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
• Ensures excellent guest service by responding to guest requirements, expectations and needs
• Other duties as assigned
• Assists other locations and areas throughout the park as needed

What It Takes To Succeed

• One to three months of related experience or equivalent combination of education and experience
• Successfully pass ServSafe exam prior to starting
• Able to pass Alcohol training upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Strong written/verbal communication skills
• Able to frequently lift/move up to 50 pounds with or without accommodation
• Able stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)

The perks of the position: Ambassadors will enjoy a fun, fast‑paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.