Field Service Technician

Superior Industries Inc; Midland (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements

Medical insurance - 75% of premiums

Dental and vision insurance

Company paid life insurance

401K retirement with 5% match

SkyMiles for travel

Job summary

Superior Industries Inc. is seeking a Field Service Technician to troubleshoot mechanical issues on advanced equipment and travel extensively to support customers. You will perform servicing, commissioning, repair work, and warranty tasks while maintaining safety standards and site documentation.

You will train dealers and clients on-site, collaborate with engineering and operations teams, and manage travel schedules in coordination with supervision to balance work and home life.

Qualifications

• Strong mechanical repair and troubleshooting skills.
• Solid electronics background with computer knowledge.
• Ability to read and interpret electrical and mechanical schematics.
• Experience working around large equipment is a plus.

Responsibilities

• Prepare for jobs by reviewing scopes, parts, and tools; service, commission, troubleshoot, and repair equipment including warranty work and inspections.
• Maintain safety on-site and keep MSHA certifications up to date.
• Document field reports and communicate root causes and corrective actions to engineering and product management.
• Provide on-site training to dealers and clients to uphold elite customer service.
• Travel up to 75% domestically, with potential international trips; coordinate travel with Field Service Manager.

Skills

Mechanical repair

Electronics

Schematics

Heavy machinery

Education

High school / technical training

Job description

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team. If you’re passionate about providing outstanding service and thrive in a fast-paced environment, we invite you to apply today!

Responsibilities

• Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long-term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on-site as needed.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Clearly communicate your travel schedule with the Field Service Manager to balance your work‑to‑home life ratio, and report any tool repair or replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise
  • Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.
  • Electronics & IT: Solid background in electronics paired with robust computer knowledge.
  • Schematics: Ability to read and interpret complex electrical and mechanical schematics.
  • Heavy Machinery: Comfortable and confident working on and around large equipment.
• Industry Experience
  • Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).
• Professionalism & Communication
  • Mindset: Team-oriented professional with a strong work ethic and a customer-first dedication to delivering exceptional service.
  • Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.
• Education & Credentials
  • Education: High school graduate or equivalent; tech/trade school training is highly preferred.
  • Licensing: Valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed