Manager, Field Application Scientists, N. America

unchainedlabs; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Commission program

Health and retirement benefits

Job summary

Unchained Labs is seeking a Manager of the Field Applications Scientist to lead a high-octane field team in North America. The role combines technical leadership, pre-sales demonstrations, and direct customer engagement to accelerate product adoption and scientific impact.

Ideal candidates hold an MS (PhD preferred) in Biochemistry or related fields, with 3–4+ years in FAS roles or 1–2 years in leadership within biotech. Travel up to 50% and Bay Area or Boston location are preferred.

Qualifications

• Collaborative mindset with colleagues and senior management.
• 3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership role in biotech.
• Experience designing biological assays and solving complex scientific problems.
• Experience working with protein stability applications.
• Experience teaching or training.
• Able to lift 40 pounds
• Ability to travel up to 50% overnight
• Location in US; Bay Area, CA or Boston preferred.

Responsibilities

• Lead the development of innovative solutions to customer challenges.
• Motivate the team and focus on innovation and growth.
• Develop strong relationships with internal and external partners.
• Provide detailed technical feedback to product teams on customer needs.
• Conduct pre-sales technical presentations and seminars.
• Plan and demonstrate instrument demonstrations.
• Maintain expert knowledge of Unchained Labs product line.
• Provide post-sales account development support.

Skills

Biochemistry knowledge

Protein stability

Training

Pre-sales presentations

Education

MS in Biochemistry or related field

PhD preferred

Job description

Job Description: Manager, Field Applications Scientists, N. America

The Top Line

Here's the deal. We're all about helping researchers break free from tools that just don't cut it. Unleashing problem-tackling products that make a huge difference in the real science they do every day. That's our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything.

The Job

Unchained Labs is building the next cool life sciences tools company, and the analytical instruments fit directly into that mission. We need a high-octane Manager of the Field Applications Scientist, who will also support our current and future products. Our analytical products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster. We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us.

Responsibilities

• Lead the development of innovative solutions to customer challenges
• Motivate the team, and keep the team focused on innovation and growth
• Develop strong working relationships with internal and external partners
• Provide detailed technical feedback to the internal team on customer needs and product performance
• Conduct pre-sales technical presentations and seminars
• Plan and execute demonstrations of Unchained Labs analytical instruments
• Maintain an expert-level knowledge of the Unchained Labs product line
• Pro-actively provide post-sales account development support
• Install, QC instruments, and train new customers
• Provide front-line technical support and work with internal escalation teams as needed
• Keep CRM system up to date with customer notes and issues
• Maintain positive customer relations to ensure business growth and customer satisfaction

Qualifications

• Collaborative mindset, who can work well with your colleagues and senior management
• MS degree in Biochemistry or a related scientific field, PhD preferred
• 3-4+ years as a FAS/Sr. FAS or 1-2 years in a technical leadership position in related biotech industry roles
• Demonstrated experience designing biological assays and solving complex scientific problems
• Experience working with protein stability applications
• Experience teaching or training
• Able to lift 40 pounds
• Ability to travel up to 50% overnight when required
• Location- US; preferred in either Boston or Bay Area, CA

Compensation

• The US base salary range for this full-time position is $130,000 - $160,000. This salary range is an estimate, and the actual base salary may vary based on the Company's compensation practices.
• This role is also eligible for our commission program, and comprehensive health and retirement benefit programs.
• US Jobs must have pay transparency on all JD's
• US pay range
• $110,000 - $135,000 USD