Manager, Facilities Dispatch

Minuteman-Food-Mart; Elizabethtown (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Disability

401k

Paid time off

Remote work in select roles

Job summary

Minuteman Food Mart in Elizabethtown, NC is seeking a Facilities Dispatch Manager to oversee daily maintenance operations across all retail locations, coordinating technicians via Ecotrak and providing first-level troubleshooting by phone. The ideal candidate is highly organized, can prioritize multiple tasks in a fast-paced environment, and will ensure safety and regulatory compliance.

The role emphasizes strong communication with store teams, efficient work-order management, and leadership of

Qualifications

• High school diploma or equivalent.
• Previous dispatching or maintenance coordination experience preferred.
• Strong problem-solving skills with phone troubleshooting.
• Excellent communication and customer service abilities.

Responsibilities

• Serve as the primary point of contact for maintenance issues reported by store teams.
• Provide initial troubleshooting over the phone to diagnose basic maintenance concerns.
• Oversee the facilities work order software to ensure timely handling of work orders.
• Supervise, schedule, and support maintenance technicians; assign work and monitor performance.
• Ensure safety, environmental, and company policy compliance; maintain records.

Skills

Dispatching

Maintenance coordination

Customer service

Phone troubleshooting

Communication

Ecotrak

Education

High school diploma

Tools

Ecotrak

Job description

Job DetailsJob Location: Elizabethtown, NC 28337Position Type: Full TimeMinuteman Food Mart - Facilities Dispatch Manager

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1200+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW

The Facilities Dispatch Manager is responsible for managing daily maintenance operations across all Retail locations. This role serves as the central point of communication for maintenance requests, providing first-level troubleshooting support to store teams and efficiently dispatching technicians using the Ecotrak Work Order system. The ideal candidate is highly organized, responsive, and capable of prioritizing multiple tasks in a fast-paced environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Everyday Pay if needed
• Flexible Schedules to attend family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

• Serve as the primary point of contact for all maintenance-related issues reported by store teams.
• Provide initial troubleshooting support over the phone to diagnose and resolve basic maintenance concerns.
• Oversee the facilities work order software to ensure all work orders are handled within the set time frame.
• Supervise, schedule, and support maintenance technicians; assign work, monitor performance, ensure safety compliance, and optimize labor efficiency.
• Ensure all facilities and maintenance activities comply with safety regulations, environmental requirements, and company policies; maintain documentation and inspection records.
• Identify and communicate urgent safety or operational issues
• Follow up on work orders to ensure timely completion and minimal business interruption.
• Utilize facility software and technology, and provide regular work order progress updates to Director of Facilities and Projects
• Coordinate with vendors and contractors when external support is required.
• Maintain accurate records of maintenance activities, service history, and technician assignments.
• Identify reoccurring issues and elevate or recommend solutions to improve efficiency and reduce downtime.
• Plan, coordinate, and supervise preventative maintenance and repairs for buildings, equipment, refrigeration, fuel systems, and car washes to ensure safe and uninterrupted operations.
• Oversee the daily operations of assigned Automatic Rollover Car Wash locations.
• Ensure all car wash equipment is operating properly and coordinate repairs when issues arise.
• Monitor the cleanliness and appearance of the wash facilities including tunnels, vacuum areas, payment kiosks, signage, and surrounding grounds.
• Conduct routine site inspections to ensure equipment performance, site safety, and operational standards are maintained.
• Support new car wash openings, upgrades, and equipment installations when required.
• Review site performance including wash counts, revenue trends, and operational efficiency.

Qualifications

• High school diploma or equivalent required; additional technical or administrative training preferred.
• Previous experience in dispatching, maintenance coordination, helpdesk support, or a similar role is preferred.
• Strong problem-solving skills with the ability to troubleshoot issues over the phone.
• Excellent communication and customer service skills.
• Proficiency with work order management systems (Ecotrak experience plus).
• Strong organizational skills and ability to multitask effectively.
• Basic knowledge of maintenance systems (HVAC, refrigeration, electrical, plumbing) is a plus.
• Ability to work independently and as part of a team.

Working Conditions

Office environment with occasional travel for meetings, training, or industry events. Standard working hours, with additional hours as needed based on business demands.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift to 30 lbs.

Campbell Oil Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.