Global Enterprise Customer Success Manager

Front Door Defense; Arlington, Northern (VA, KY); On-site; USD 105,000 - 131,000; Full time

Benefits offered by this job

Comprehensive Medical

Health Savings Account

Paid Time Off

Parental Leave

Wellness Program

Home Office Reimbursement

Phone & Internet Reimbursement

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Job summary

Planet is seeking a Manager, Customer Success - Commercial Markets to lead a global team of high-touch CSMs for commercial accounts from Arlington, VA. The role accelerates adoption, retention, and expansion, reporting to the Global Director of Customer Success.

This senior role partners with Sales, Product, and Professional Services to deliver measurable ROI. This is a full-time hybrid position requiring in-office presence in San Francisco or Washington, D.C., three days per week.

Qualifications

• 4+ years of customer success, account management, or strategic customer-facing experience.
• 2+ years in a supervisory or team leadership role.
• Deep understanding of enterprise B2B SaaS or technology business models.
• Ability to align internal teams around customer outcomes.
• Proficiency with CRM and CS tools (Salesforce, Gainsight, Zendesk).

Responsibilities

• Lead a global team of high-touch CSMs (US and Europe-based) delivering value to commercial accounts.
• Drive adoption, retention, and expansion across Planet's commercial portfolio.
• Serve as the senior escalation point for key accounts and manage complex stakeholder dynamics.
• Partner with Sales Leadership and Account Executives to align growth strategies for renewals and expansions.
• Co-lead executive business reviews (EBRs) and ROI frameworks for enterprise clients.
• Analyze customer usage data and health scores to identify expansion opportunities and mitigate churn.
• Collaborate with Pre-Sales, Solutions Engineering, and Professional Services for smooth transitions post-sale.
• Voice of the Customer: align product roadmap with commercial requirements.

Skills

Customer Success

Account Management

Leadership

Executive Communication

CRM Tools

Tools

Salesforce

Gainsight

Zendesk

Job description

Planet is seeking a Manager, Customer Success - Commercial Markets to lead a global team of high-touch CSMs for commercial accounts from Arlington, VA. The role accelerates adoption, retention, and expansion, reporting to the Global Director of Customer Success.

This senior role partners with Sales, Product, and Professional Services to deliver measurable ROI. This is a full-time hybrid position requiring in-office presence in San Francisco or Washington, D.C., three days per week.