Sales Director, Client Management

Global Payments Inc.; Cincinnati (OH); On-site; USD 150,000 - 230,000; Full time

Job summary

Global Payments Inc. is seeking a Sales Director, Client Management to lead a high‑performing Enterprise team in managing Financial Services and Digital Media Merchant clients. You will coach and develop sales and client management staff, drive revenue growth, and optimize strategies with senior leadership.

You'll partner across functions to deliver solutions, monitor performance, and foster long-term client relationships while traveling as required to meet business objectives.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading sales or client management teams.
• Strong commercial and financial acumen.
• Knowledge of payment solutions and industry practices.
• Excellent communication, presentation and negotiation skills.

Responsibilities

• Provide leadership for the sales organization, coaching and mentoring team members.
• Drive activities involved in selling Global Payments products and expanding client relationships.
• Develop and execute sales plans, goals and strategies to meet revenue objectives.
• Monitor performance, set goals, and partner with People Team on employee matters.
• Prepare sales reports for senior management and plan pricing to meet market needs.
• Maintain long-term relationships with Global Payments' client base.
• Travel as required to manage accounts and opportunities.

Skills

Leadership

Coaching

Sales strategy

Negotiation skills

Communication

Analytical thinking

Travel readiness

Education

Bachelor’s degree

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Sales Director, Client Management to join our ever-evolving Enterprise team and help shape the future of global commerce. In this role, your team will manage clients in Financial Services (Crypto, PayFac, etc.), and Digital Media Merchants.

What You’ll Own

• Provide leadership for the sales organization, including planning, coaching, recruiting, selection, performance development, and mentoring of team members.
• Monitor staff performance, implement goals, document progress, approve incentive compensation, and partner with People Team on employee-related matters.
• Drive activities involved in selling Global Payments products and services and expanding existing client relationships.
• Direct resources in a cost-effective, innovative manner, assisting sales executives in effective use of tools and resources.
• Participate in establishing financial goals, objectives, and measurements to achieve growth targets.
• Develop and execute sales plans, goals, strategies, and objectives to achieve team and revenue objectives.
• Identify critical market segments through market research and competitor analysis, recommending strategies for improvement.
• Implement and execute sales policies and practices, oversee trade show participation, and contribute to planning of sales meetings.
• Prepare sales production reports for senior management and participate in building, packaging, and price setting to meet market needs.
• Monitor client survey results to ensure positive client relationships and satisfaction, responding to feedback as needed.
• Ensure development and maintenance of long-term relationships with Global Payments' client base.
• Encourage staff participation in product, service, and industry-related educational opportunities to strengthen skills and customer service.
• Assist sales executives in attaining revenue goals, including development of tactical and strategic plans to create and close opportunities.
• Other related duties as assigned.

What You’ll Bring

• Bachelor’s degree or an equivalent combination of education, training and relevant work experience.
• Demonstrated experience leading, coaching and developing sales or client management teams in a complex, results-oriented environment.
• Strong commercial and financial acumen, with experience developing sales plans, managing performance measures and delivering against growth quotas.
• Knowledge of payment solutions, technology, systems and industry practices, with the ability to translate client needs into practical solutions.
• Expert communication, presentation and negotiation skills, including the ability to influence clients, partners and leaders at all levels.
• Strong analytical judgment, problem-solving ability and organization, with the composure to manage competing priorities and sensitive employee or client issues.
• Ability to build trusted, long-term relationships across clients, employees, senior leaders and external industry partners.
• Willingness to travel as required

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.