Manager - Enrollment

Walden University; Phoenix (AZ); Hybrid; USD 81,000 - 95,000; Full time

Benefits offered by this job

Health & dental insurance

401k with 6% match

Job summary

Walden University is seeking an Enrollment Manager to lead and coach the enrollment team, drive budgeted targets, and participate in hiring and performance reviews. The role emphasizes disciplinary action for underperformers and rewards for strong performance.

The position requires a Bachelor's Degree and at least four years in customer service, with strong Microsoft Office skills and excellent organizational and communication abilities. The environment is hybrid with in-office days.

Qualifications

• Bachelor's Degree required.
• At least four years of work experience in customer service.
• Personal computer skills; working knowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.
• Excellent organizational and communication skills.
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Work well with both customers and co-workers.

Responsibilities

• Manage daily functions of their respective enrollment team.
• Meet and exceed set enrollment targets on a regular basis.
• Coach, mentor and help train enrollment advisors.
• Work with other managers to develop best practices.
• Perform and execute quarterly reviews and submit annual reviews for approval.
• Help with the interviewing and hiring of new enrollment staff.
• Help to develop new strategies for success for enrollment department.
• Work on assigned committees and teams within the organization.
• Work with academics in communicating new policies and changes that impact enrollment.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Communication

Project management

Organizational skills

Adaptability

Team collaboration

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet applications

Job description

WaldenMore than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org ). Visit WaldenU.edu for more information, and follow Walden on Instagram , Facebook , and LinkedIn .We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

Under minimal supervision, the Manager, Enrollment will manage, coach and help to develop their enrollment team. They will be charged with meeting and exceeding enrollment budgets. They will also help with the interviewing and hiring process of new enrollment team members. They will work with the manager of enrollment development to ensure the highest level of performance is achieved from their team. They will have the authority to initiate disciplinary action for non-performers as well as rewarding those that perform. They will execute performance reviews for each advisor and team lead on their team.Responsibilities

• Manage daily functions of their respective enrollment team.
• Meet and exceed set enrollment targets on a regular basis.
• Coach, mentor and help train enrollment advisors.
• Work with other managers to develop best practices.
• Perform and execute quarterly reviews and submit annual reviews for approval.
• Help with the interviewing and hiring of new enrollment staff.
• Help to develop new strategies for success for enrollment department.
• Work on assigned committees and teams within the organization.
• Work with academics in communicating new policies and changes that impact enrollment.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Bachelor's Degree required.
• At least four years of work experience in customer service Personal computer skills; workingknowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.
• Excellent organizational and communication skills
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Work well with both customers and co-workers.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,696.34 and $95,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation