Manager - Enrollment

Walden University; Chicago (IL); Hybrid; USD 81,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision, life and-disb.

401k Retirement Program + 6% employer"

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Walden University is seeking a Manager, Enrollment to lead and develop the enrollment team, meet enrollment budgets, and participate in hiring processes. They will have authority to initiate disciplinary action and conduct performance reviews for advisors and team leads.

The role involves daily management of the enrollment functions, coaching staff, and collaborating with other managers to implement best practices and new enrollment strategies while ensuring policy compliance.

Qualifications

• Bachelor's Degree required.
• At least four years of work experience in customer service.
• Excellent organizational and communication skills.
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Work well with both customers and co-workers.

Responsibilities

• Manage daily functions of their enrollment team.
• Meet and exceed enrollment targets.
• Coach, mentor and train enrollment advisors.
• Work with other managers to develop best practices.
• Perform quarterly reviews and submit annual reviews for approval.
• Help with interviewing and hiring of new enrollment staff.
• Help develop new strategies for enrollment department.
• Collaborate on committees and teams within the organization.
• Communicate new policies and changes impacting enrollment.
• Perform other duties as assigned.
• Comply with all policies and standards.

Skills

Customer service

Communication

Organizational skills

Project management

Fast-paced environment

Team collaboration

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Walden University was founded more than 50 years ago to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.

Walden University offers more than 100 online degrees and certificate programs. The university is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information and follow Walden on Instagram, Facebook, and LinkedIn.

The university operates on a hybrid schedule with four in-office days per week (Monday–Thursday), aiming to enhance creativity, innovation, communication, and relationship-building and foster a dynamic, collaborative work environment.

Job Description

Under minimal supervision, the Manager, Enrollment will manage, coach, and help develop their enrollment team. They will be charged with meeting and exceeding enrollment budgets. They will also help with the interviewing and hiring process of new enrollment team members. They will work with the manager of enrollment development to ensure the highest level of performance is achieved from their team. They will have the authority to initiate disciplinary action for non-performers as well as reward those that perform. They will execute performance reviews for each advisor and team lead on their team.

Responsibilities

• Manage daily functions of their respective enrollment team.
• Meet and exceed set enrollment targets on a regular basis.
• Coach, mentor and help train enrollment advisors.
• Work with other managers to develop best practices.
• Perform and execute quarterly reviews and submit annual reviews for approval.
• Help with the interviewing and hiring of new enrollment staff.
• Help to develop new strategies for success for enrollment department.
• Work on assigned committees and teams within the organization.
• Work with academics in communicating new policies and changes that impact enrollment.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Bachelor's Degree required.
• At least four years of work experience in customer service Personal computer skills; working knowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.
• Excellent organizational and communication skills
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Work well with both customers and co-workers.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,696.34 and $95,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation