Manager - Enrollment

Chamberlain College of Nursing, LLC; Chicago (IL); Hybrid; USD 81,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision, life and disa­

401k Retirement Program + 6% employer 

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Walden University is seeking a Manager of Enrollment to lead and coach the enrollment team, ensuring budgets are met and performance is optimized. You will participate in hiring, set coaching strategies, and drive process improvements across the enrollment function.

Under minimal supervision, you will conduct quarterly reviews, collaborate with peers, and help implement new enrollment strategies. Walden emphasizes a hybrid work setup with in-office days.

Qualifications

• Bachelor's Degree required.
• At least four years of work experience in customer service.
• Strong PC skills; proficient with Microsoft Office and basic Internet apps.
• Excellent organizational and communication abilities.
• Strong project management skills and ability to work fast-paced.
• Effective with customers and co-workers.

Responsibilities

• Manage daily functions of the enrollment team.
• Meet and exceed enrollment targets regularly.
• Coach, mentor and train enrollment advisors.
• Collaborate with other managers to share best practices.
• Lead quarterly and annual performance reviews.
• Participate in interviewing and hiring of new staff.
• Develop new enrollment strategies and processes.
• Serve on committees and cross-functional teams.
• Communicate policy changes in enrollment to academics.
• Perform other duties as assigned and adhere to policies.

Skills

Customer service

Organizational skills

Communication

Project management

Fast-paced environment

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Company Description

Walden More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden. We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

Under minimal supervision, the Manager, Enrollment will manage, coach and help to develop their enrollment team. They will be charged with meeting and exceeding enrollment budgets. They will also help with the interviewing and hiring process of new enrollment team members. They will work with the manager of enrollment development to ensure the highest level of performance is achieved from their team. They will have the authority to initiate disciplinary action for non-performers as well as rewarding those that perform. They will execute performance reviews for each advisor and team lead on their team.

Responsibilities

• Manage daily functions of their respective enrollment team.
• Meet and exceed set enrollment targets on a regular basis.
• Coach, mentor and help train enrollment advisors.
• Work with other managers to develop best practices.
• Perform and execute quarterly reviews and submit annual reviews for approval.
• Help with the interviewing and hiring of new enrollment staff.
• Help to develop new strategies for success for enrollment department.
• Work on assigned committees and teams within the organization.
• Work with academics in communicating new policies and changes that impact enrollment.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Bachelor's Degree required.
• At least four years of work experience in customer service Personal computer skills; workingknowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.
• Excellent organizational and communication skills
• Excellent project management skills.
• Ability to work in a fast paced environment.
• Work well with both customers and co-workers.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $80,696.34 and $95,230.14. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation