Student Success Advisor

Walden University; Phoenix (AZ); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Vacation

Job summary

Walden University seeks an Advisor, Student Success to help online students stay on track and achieve their educational goals. You will define proactive strategies, build supportive relationships, and collaborate with university support teams to ensure timely responses to inquiries while promoting academic integrity and policy compliance.

The role requires a Bachelor's degree and 3 years in service or university settings, with strong counseling, communication, and multi-tasking skills.

Qualifications

• Bachelor's Degree required.
• 3 years in a service-oriented environment or university setting.
• Counseling or coaching skills to keep online students on track.
• Strong problem solving and time management.
• Ability to multi-task.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to resolve student issues from request through resolution.
• Experience with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, independent, able to work in a team environment.
• Adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Responsibilities

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and accelerate outstanding matters that would affect their ability to have a smooth and successful start.
• Assist students in understanding and completing degree requirements.
• Assist students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Student counseling

Time management

Verbal communication

Written communication

Interpersonal skills

Problem solving

Multi-tasking

Adaptability

Relationship building

Diversity awareness

Online learning tech

Education

Bachelor's Degree Required

Tools

Microsoft Office

Job description

Walden
More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.
We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org ). Visit WaldenU.edu for more information, and follow Walden on Instagram , Facebook , and LinkedIn .
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

Advisor, Student Success facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students, manage their day-to-day expectations, and provide them with opportunities to stay connected to our online community. They advise students on university policies and procedures, program and degree requirements, and related academic matters; and work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner.

Responsibilities

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and accelerate outstanding matters that would affect their ability to have a smooth and successful start.
• Assist students in understanding and completing degree requirements.
• Assist students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• This position is a designated Campus Security Authority.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required.
• 3 years of experience working in a service-oriented environment or university setting.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track.
• Strong problem solving and time management skills.
• Ability to multi-task.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24.00 and $28.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation