Manager - Door Attendants

Mayo Career Site US; Rochester (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a General Service supervisor to manage daily operations across Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, and related units.

You plan, organize, and coordinate department activities, oversee budgeting and procurement, ensure regulatory compliance, coach staff, and lead the team in emergency response, driving improvements for faster, safer, and more patient-centered service.

Qualifications

• Plans, organizes, supervises, and coordinates the activities within the department of General Service.
• Develops and maintains a customer-focused and efficient work unit that may support patient transport and related services.
• Communicates effectively with customers to coordinate and resolve problems; ensures compliance with policies and procedures.

Responsibilities

• Manages the daily operations of assigned work units including Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, Transportation Program and Historic Properties units.
• Participates in personnel actions, performance appraisals, and timecards; supports department committees and regulatory compliance.
• Directs staffing in relation to workload; acts as change agent for staff and mentors team members; provides orientation and training.

Job description

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, Transportation Program and Historic Properties units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations.

Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members.

Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.