Manager - Door Attendants

RiseMe; City of Rochester (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

Pre-Tax Savings: HSA/FSAs

Competitive retirement package

Job summary

Mayo Clinic is seeking a senior supervisor to manage daily operations across multiple General Service units, including patient transport, information desk, and logistics in Rochester, MN-area facilities. The role emphasizes staff development, budgeting, and process improvement to ensure efficient patient care and service delivery.

The position requires strong leadership, robust communication, and experience guiding diverse teams, with Lean/Six Sigma familiarity being a plus.

Qualifications

• Supervisory experience with diverse teams required or preferred.
• Strong leadership, team-building and problem-solving skills.
• Excellent organizational, interpersonal, written and oral communication abilities.

Responsibilities

• Manages daily operations of assigned work units (Attendants, Information Desk, Logistics, Parking/Enforcement, Patient Transport, etc.).
• Plans, organizes, supervises, and coordinates activities within General Service.
• Oversees budgets, purchasing of supplies/equipment, and service agreements.

Skills

Leadership

Team management

Budgeting

Communication

Microsoft Office

Problem-solving

Education

Bachelor's degree in business

Associate's degree in business

High School diploma/GED

Tools

Microsoft Excel

Lean Six Sigma

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, Transportation Program and Historic Properties units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations.

Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis.

Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service.

Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer.

Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members.

Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.

Qualifications

Bachelor's degree in business-related field and 3 years' experience supervising/leading diverse teams OR Associate's degree in business-related field and 5 years' experience supervising/leading diverse teams OR High School diploma/GED and 7 years’ experience supervising/leading diverse teams. Bachelor's degree in business-related field preferred.

Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills. Must be able to work collaboratively with multiple disciplines. Excellent organizational, interpersonal, written, and oral communication skills are required. Demonstrated ability to influence others. Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills are necessary. Demonstrates excellent analytical skills, ability to resolve issues before they become a critical issue. Lean management and/or six sigma experience is helpful.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.