Manager - Door Attendants

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 83,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

Pre-Tax Savings (HSA/FSAs)

Job summary

Mayo Clinic in Rochester, Minnesota, is seeking a talented supervisor to manage daily operations within the General Service department, ensuring efficient patient-focused services across multiple units.

The role emphasizes leadership, fiscal oversight, and collaboration with diverse teams to deliver reliable, compliant services while supporting Mayo Clinic's mission and patient care standards.

Qualifications

• Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills.
• Must be able to work collaboratively with multiple disciplines.
• Excellent organizational, interpersonal, written, and oral communication skills are required.
• Lean management and/or six sigma experience is helpful.

Responsibilities

• Manages the daily operations of assigned work units within General Service, including Attendants, Information Desk, Logistics, Parking & Enforcement, and more.
• Plans, organizes, supervises, and coordinates activities; develops and maintains a customer-focused and efficient unit.
• Provides budgetary input, oversees supplies/equipment purchases, and ensures compliance with policies.

Skills

Leadership

Communication

Problem-Solving

Excel

Lean Six Sigma

Microsoft Office

Education

Bachelor's degree in business-related field

Associate's degree in business-related field

High School diploma/GED

Tools

Microsoft Office

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Manages the daily operations of assigned work units which may include Attendants & Information Desk, Logistics, Parking & Enforcement, Patient Transport & Escort, Telephone Operations, Transportation Program and Historic Properties units. Plans, organizes, supervises, and coordinates the activities within the department of General Service. Develops and maintains a customer-focused and efficient work unit that may support patient transport; mail and material delivery, including, specimens, surgical equipment, and other materials to support patient care; information and hospitality, lost and found, parking/transportation, card access, or telephone operations.

Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements, and manages the work unit's budgetary targets. Communicates effectively with customers to coordinate and resolve problems before they become a crisis. Ensures compliance with all institutional and division policies/procedures. Continuously examines work processes and data to improve efficiencies, outcomes, and service. Regulates staffing in accordance with fluctuating workload. Directs and monitors workload to consistently meet patient/customer needs. Acts as the primary change agent for staff and is the voice of the customer. Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth. Provides orientation and training to new and current team members.

Participates in various personnel actions including performance appraisals, corrective actions, and timecards. Participates in department and Mayo Clinic committees, sub-committees, or task forces. Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills. Utilize and effectively interacts with Division and Mayo Clinic support resources. Takes on the leadership role in emergency and mass casualty situations to ensure patient services are readily available. Continuously seeks to improve management skills and practices.

Qualifications

Bachelor's degree in business-related field and 3 years' experience supervising/leading diverse teams OR Associate's degree in business-related field and 5 years' experience supervising/leading diverse teams OR High School diploma/GED and 7 years’ experience supervising/leading diverse teams. Bachelor's degree in business-related field preferred.

Must demonstrate supervisory skills with strong leadership, team building, and problem-solving skills. Must be able to work collaboratively with multiple disciplines. Excellent organizational, interpersonal, written, and oral communication skills are required. Demonstrated ability to influence others. Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills are necessary. Demonstrates excellent analytical skills, ability to resolve issues before they become a critical issue. Lean management and/or six sigma experience is helpful.

This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position. Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Exemption Status

Exempt

Compensation Detail

$82,908.80- $124,467.20 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Primarily business hours, Monday -Friday. On call rotation is required every four weeks.

Weekend Schedule

N/A unless there is an emergency.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the'EOE is the Law'. Mayo Clinic participates inE-Verifyand may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.