Digital Product Leader — Patient Experience

Johnson & Johnson Co.; Titusville (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

Vacation time 120 hours per year

Sick time 40 hours per year

Parental Leave 480 hours

Job summary

Johnson & Johnson Innovative Medicine is recruiting a Manager, Digital Products & Customer Experience to be located in Titusville NJ. This role leads the product strategy for the digital patient, caregiver, and provider experience across the J&J portfolio.

The Associate Director, within the Digital Innovation & Customer Experience team, will shape the end-to-end digital journey, collaborate with PECS, technology, marketing, and legal, and drive an ethical, user-first approach with measurable

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 6+ years of experience in product management, product strategy, user experience or visual/UI design for customer-facing digital properties, preferably in healthcare.
• Experience with cross-functional collaboration across customer service, sales, marketing, payer/access, operations, analytics.

Responsibilities

• Digital Product Management: lead product strategy, backlog, user stories, prioritization, and releases for web/apps/portals.
• User Experience & Operations: develop patient journeys, leverage analytics and VOC to optimize product performance.
• Product Leadership & Ethics: lead with Credo-based ethics, ensure compliance and cross-functional alignment.
• Measurement & Reporting: set measurable goals, build dashboards, communicate insights to PECS leadership.
• Partnership within PECS: collaborate with Patient Access, Affordability Solutions, and other PECS teams to deliver scalable digital experiences.
• Communication & Change Management: ensure clear communication of vision, roadmap and dependencies across stakeholders.
• Innovation Scouting: stay aware of healthcare trends and partnerships to drive innovation.
• Culture & Diversity: foster learning, risk-taking, and an inclusive environment.

Skills

Product management

Healthcare experience

Agile delivery

Cross-functional leadership

User experience

Communication

Stakeholder management

Education

Bachelor’s degree (Technology, Business, Marketing, Operations, or related fields)

Tools

Jira

Asana

Figma

Confluence

PowerBI

Tableau

Looker

Google Analytics

Job description

Johnson & Johnson Innovative Medicine is recruiting a Manager, Digital Products & Customer Experience to be located in Titusville NJ. This role leads the product strategy for the digital patient, caregiver, and provider experience across the J&J portfolio.

The Associate Director, within the Digital Innovation & Customer Experience team, will shape the end-to-end digital journey, collaborate with PECS, technology, marketing, and legal, and drive an ethical, user-first approach with measurable