Manager Designate

Papa John's International , Inc.; Kernersville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Papa John's International, Inc. is seeking a Manager Designate in Kernersville, North Carolina. This role involves supporting the General Manager by ensuring compliance with product and service standards. The Manager Designate will lead a team, maintain operational excellence, and manage customer relations.

The ideal candidate will have strong leadership abilities and be focused on training staff to fulfill quality standards while driving sales and managing budgetary controls. This position is critical in shaping the next generation of leadership within the company.

Qualifications

• Proven leadership skills in a team-oriented environment.
• Ability to manage customer service and sales effectively.
• Understanding of inventory management systems.

Responsibilities

• Ensure compliance with product and customer service standards.
• Train team members on quality standards and customer service.
• Manage sales and profit goals effectively.

Skills

Leadership

Customer service

Inventory management

Profit management

Sales execution

Job description

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include Shift Management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Duties and Responsibilities

• Provides quality products to our customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicates trains and promotes quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Recommends to the General Manager performance action regarding team members. Ensures entire team is quality and customer focused and builds an atmosphere of teamwork, energy and fun.
• Manages sales goals by providing prompt and friendly customer service; building check averages through team member product training and sales execution. Seeks additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manages profit goals, ensures food, labor and other controllable costs stay within budget, and corrects deviations from the budget by accurately utilizing the PROFIT System. Executes administrative and cash management duties.
• Plans and manages adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manages company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensures restaurant meets safety and security standards at all times.