Manager Designate

Papa John's USA, Inc.; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

Papa John's USA, Inc. is seeking a Manager Designate to oversee restaurant operations and ensure compliance with product and service standards. The role involves managing a team, executing company policies, and achieving sales and profit goals.

The successful candidate will possess strong analytical and communication skills, and preferably have a high school diploma or GED. This position requires the ability to work flexible hours, including nights and weekends, to meet operational needs.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Successful and stable employment history with supervisory experience.
• Must be able to work long hours (32+ hours generally required).

Responsibilities

• Provide quality products to customers by ensuring products meet standards.
• Train and promote quality standards to team members.
• Recommend performance actions regarding team members.
• Ensure the entire team is focused on quality and customer service.
• Manage sales goals through customer service and product training.
• Seek additional sales through creative local restaurant marketing.
• Manage profit goals and controllable costs.
• Execute administrative and cash management duties.
• Plan and manage adequate inventory levels.
• Manage company assets ensuring safety and security.

Skills

Analytical Skills

Planning & Prioritization

Financial & Business Acumen

Effective and candid communication

Problem Solving

Process Improvement

Ability to build and leverage talent

Ability to work in a challenging, fast-paced environment

Adaptability to new situations

Ability to work cross-functionally

Education

High School diploma or GED

Job description

Job Summary

The Manager Designate works at the direction and under the supervision of the General Manager to ensure compliance with the Company’s product and customer service standards. This is accomplished by being a team-oriented leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include shift management; execution of all Company policies, procedures, programs and systems; and maintaining compliance with all federal, state and local laws and ethical business practices. Through the performance of these and other duties, the Manager Designate is expected to develop the competencies required to become a General Manager.

Responsibilities

• Provide quality products to customers by ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
• Communicate, train, and promote quality standards to team members using all available tools including the Operations Manual and Team Member Handbook.
• Recommend performance action regarding team members to the General Manager.
• Ensure the entire team is quality and customer focused and builds an atmosphere of teamwork, energy, and fun.
• Manage sales goals by providing prompt and friendly customer service; building check averages through product training and sales execution.
• Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals, ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System.
• Execute administrative and cash management duties.
• Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
• Manage company assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly; ensure restaurant meets safety and security standards at all times.

Education, Experience & Certifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Successful and stable employment history with supervisory experience.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and emergencies.

Functional Skills

• Analytical Skills: effectively uses data to generate insights for operations excellence.
• Planning & Prioritization: highest impact, highest value.
• Financial & Business Acumen.
• Effective and candid communication.
• Problem Solving; ability to use rigorous logic to solve problems.
• Process Improvement: strive to continually improve.
• Ability to build and leverage talent.
• Ability to work in a challenging, fast-paced environment.
• Adaptability to new situations.
• Ability to effectively communicate, inform, and influence senior leaders.
• Ability to work cross-functionally on multiple initiatives with a record of advancing projects.

Equal Opportunity Statement

Papa John’s is an equal opportunity employer. Papa John’s is an affirmative action and equal opportunity employer.