Manager, Deal Desk Management - REMOTE

Net Health; Pittsburgh (Allegheny County); Remote; USD 96,000 - 120,000; Full time

Benefits offered by this job

Work From Anywhere

Unlimited PTO

Comprehensive Benefits Package

Employee Resource Groups

Casual Dress Code

Prioritized Employee Wellness

Diversity And Inclusion

A Voice

New Hire Support

Career Development

Educational Assistance

Employee Referral Bonus

Progressive Parental Leave

Job summary

Net Health is a leading healthcare SaaS company offering world-class solutions that help patients live better lives. We provide a work-from-anywhere environment and an unlimited PTO policy, backed by a comprehensive benefits package and employee-focused culture.

Join Net Health to lead the Deal Desk function across quote-to-cash, partnering with Sales, Finance, Legal, and Customer Success to deliver SLA performance and strategic business impact.

Qualifications

• Bachelor's degree in Business, Finance, Operations, or related field.
• 6+ years of professional experience in Deal Desk or related functions with 1+ year supervisory experience.
• Experience across multiple Deal Desk areas with depth to guide the full quote-to-cash lifecycle.
• Strong management judgment and ability to translate strategy into Deal Desk direction.
• Direct people management including performance reviews, hiring decisions, and career development.
• Excellent communication and ability to advise senior stakeholders across the organization.
• Strong analytical and data interpretation capabilities for reporting and strategic recommendations.
• Experience leading process, system, and data improvements and transformational initiatives.
• Excellent time management and prioritization with cross-functional partnership.
• Healthcare SaaS industry experience strongly preferred; multi-product complexity exposure.

Responsibilities

• Hold end-to-end accountability for Deal Desk performance across all functions and ensure SLA adherence.
• Oversee people management including hiring decisions, performance management, and career development.
• Maintain KPI framework, reporting, and leadership reviews translating data into insights.
• Set strategic direction for Deal Desk and policy alignment with priorities.
• Champion cross-functional partnerships with Sales, Finance, Legal, Customer Success, and more.
• Steward IT/EB Systems partnerships; roadmap input and change management impact.
• Lead initiatives across acquisitions, system migrations, and go-to-market planning.
• Drive process, system, and data improvement initiatives across functions.
• Maintain documentation and decision frameworks for continuity and alignment.
• Partner with Center of Excellence leadership on strategic evolution of go-to-market operations.

Skills

Communication skills

Analytical thinking

Leadership

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree in Business/Finance/Operations

Tools

Salesforce CPQ

NetSuite

Microsoft 365

Excel

Analytics tools (Tableau/Snowflake/Streamlit)

Job description

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.

A high-growthand profitable company, we help caregivers harness data for human health.Wealsohonor and respect the needs of our Net Health family and staff,which is why weoffer awork-from-anywhere environment and unlimited PTO.Ourwelcomingand collaborativeculturepaired with progressive benefits makesNet Healththe ultimate career home!

As a leading-edgeSaaScompany in healthcare, we deliver solutions that help patients get better, faster, and livemore fulfilling lives. Our software and predictive analytics coverthecontinuum of care, fromhospital-to-home, across various medical specialties. Come join us andstart the next chapter of your exciting careerwhile helping otherstolive better lives.

World-Class Benefits That Reflect Our World-ClassCulture.

• WorkFromAnywhere
• UnlimitedPTO
• ComprehensiveBenefitsPackage
• EmployeeResourceGroups
• CasualDressCode
• PrioritizedEmployeeWellness
• DiversityAndInclusion
• AVoice
• NewHireSupport
• CareerDevelopment
• EducationalAssistance
• EmployeeReferralBonus
• ProgressiveParentalLeave

JOB OVERVIEW

The Manager, Deal Desk holds end-to-end accountability for the Deal Desk function across all four operational areas (Quote Building, Legal, Client Action, and Cancellations), driving operational excellence, team performance, cross-functional partnership, and revenue impact within the quote-to-cash lifecycle. This role partners with Sales, Finance, Legal, Customer Success, Enterprise Business Systems, and executive leadership to ensure Deal Desk delivers consistent SLA performance, operational governance, and meaningful contribution to the company’s broader business objectives. The Manager owns Deal Desk’s strategic direction, team structure, performance framework, hiring decisions, and operational health, while developing the team’s capability across functional areas and management tracks.

RESPONSIBILITIES AND DUTIES

• Hold end-to-end accountability for Deal Desk performance across all functional areas, including SLA adherence, quality standards, throughput, and operational health metrics; own corrective action when performance falls short of established expectations
• Oversee all people management responsibilities across the team, including direct management of team, hiring decisions, performance management, compensation discussions, career development, promotion criteria, and capacity planning; provide the team with the structure, resources, and development support needed to deliver
• Maintain Deal Desk’s KPI framework, performance reporting, and operational reviews to leadership, translating operational data into actionable insights and strategic recommendations
• Set Deal Desk’s strategic direction, including team structure decisions and operational policy, ensuring alignment with organizational priorities
• Champion cross-functional partnership at strategic and executive levels, representing Deal Desk in Center of Excellence forums, executive reviews, and major initiatives across Sales, Finance, Legal, Customer Success, Enterprise Business Systems, Product, and Client Experience
• Steward the Enterprise Business Systems strategic partnership for Deal Desk, including system roadmap input, enhancement prioritization, integration strategy across the quote-to-cash lifecycle, and accountability for system change management impact on operations
• Direct Deal Desk’s contribution to organizational initiatives requiring deep operational expertise, including acquisitions, business unit changes, system migrations, revenue model evolution, and go-to-market operational planning for new product offerings
• Advance process, system, and data improvement initiatives across all functional areas, including transformational improvements that strengthen operational health, scalability, and effectiveness
• Maintain Deal Desk’s documentation, policy direction, and decision frameworks, ensuring consistency, business continuity, and alignment with broader organizational priorities
• Partner with Center of Excellence leadership on strategic decisions, organizational evolution, and Deal Desk’s role within the company’s go-to-market operations

QUALIFICATIONS

• Bachelor's degree in Business, Finance, Operations, or related field preferred
• 6+ years of professional experience in Deal Desk, Revenue Operations, Sales Operations, Order Management, Contract Administration, or directly comparable functions, with 1+ years of supervisory experience
• Demonstrated proficiency across multiple Deal Desk functional areas with sufficient depth to make informed decisions across the full quote-to-cash lifecycle, leveraging team for functional expertise
• Strong management judgment and operational vision, including ability to translate organizational strategy into Deal Desk direction, make management-level decisions across complex scenarios, and balance competing priorities across functional areas, team development, and organizational partnership
• Demonstrated capability for direct people management, including performance management, career development, hiring decisions, and team coordination across multiple functional areas and seniority levels
• Excellent communication skills with proven ability to align team internally, advise senior stakeholders across the organization, and represent Deal Desk perspective in executive forums and cross-functional partnerships
• Strong analytical and data interpretation capabilities, including ability to translate operational realities into reporting, business cases, and strategic recommendations for executive stakeholders
• Demonstrated capability to advance process, system, and data improvement initiatives, with readiness to lead transformational improvements across multiple functional areas
• Excellent time management and prioritization capabilities while balancing operational accountability, strategic initiatives, team leadership, and cross-functional partnership
• Healthcare SaaS industry experience strongly preferred; multi-product/multi-business unit complexity exposure required for effectiveness

REQUIRED SOFTWARE EXPERIENCE

• Salesforce CPQ or equivalent CRM (advanced proficiency; Salesforce Administrator certification or equivalent preferred)
• NetSuite or equivalent ERP (working to advanced proficiency)
• Microsoft 365 applications, including advanced Excel functionality
• Familiarity with reporting and analytics tools (e.g., Streamlit, Tableau, Snowflake) for operational data analysis and strategic reporting

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

Salary Range: $96,000.00 - $120,000.00 USD

Candidate Integrity & Monitoring Notice: We maintain a zero-tolerance policy for using AI tools, deepfakes, or impersonation to misrepresent a candidate’s identity, skills, or qualifications during hiring. We use screening and identity verification methods to detect this and reserve the right to disqualify and report violations. Company-issued equipment, systems, and network activity are monitored for security and compliance purposes; details are provided during interviews and in our employee policies.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.