Senior Deal Desk Analyst

Relativity; California; Hybride; USD 78 000 - 118 000; Plein temps

Résumé du poste

Relativity seeks a Senior Deal Desk Analyst in Revenue Operations to enable scalable, compliant, and efficient deal execution across complex opportunities. You will partner with the global Sales team to structure, value, and finalize deals, ensuring pricing, licensing, and contract terms align with revenue objectives and governance.

The role collaborates with Legal, Finance, Billing, and IT to improve deal velocity, strengthen controls, and drive maturity across the quote-to-contract lifecycle.

Qualifications

• Bachelor’s degree in Business or equivalent work experience.
• 2 years in Deal Desk or Sales Ops.
• Experience in a SaaS environment.
• Ability to independently multi-task, prioritize, and drive projects to completion.

Responsabilités

• Lead the review and execution of standard or complex deals, ensuring pricing, licensing, contracting and approvals align with policies.
• Provide guidance to Sales and cross-functional stakeholders on deal desk processes.
• Collaborate with Sales and downstream teams to move deals through quote creation, review, approvals and handoffs.
• Recommend deal paths and exceptions balancing customer experience, revenue goals, feasibility, risk and policy compliance.
• Evaluate deal risk including pricing, billing, operational complexity and compliance requirements.
• Manage deal desk work to support quality, turnaround time, and SLA targets.
• Identify process gaps and system limitations using data and stakeholder feedback to propose improvements.
• Support new deal workflows through discovery, requirements, testing, and documentation.
• Maintain deal desk documentation and enablement materials (SOPs, pricing references, workflows).
• Mentor peers and help standardize Deal Desk processes.

Connaissances

Salesforce

CPQ

Problem solving

Change management

Complex sales

Organizational skills

Communication

Formation

Bachelor's degree in Business

Description du poste

Job Overview

The Senior Deal Desk Analyst, Revenue Operations plays a critical role in enabling scalable, compliant, and efficient execution across complex commercial opportunities. This role partners directly with global Sales team to structure, evaluate, and execute standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and operational handoffs align with customer needs, revenue objectives, and internal governance requirements. The position requires strong commercial judgment, analytical rigor, and ownership of end-to-end deal quality, including the ability to assess customer contract, identify risks or process gaps, and recommend practical paths forward. This role also collaborates closely with Legal, Finance, Billing, Business Process, IT, and broader Revenue Operations partners to improve deal velocity, strengthen controls, enhance documentation, and drive continuous maturity across the quote-to-contract lifecycle.

Posting Type

Hybrid

Job Overview

The Senior Deal Desk Analyst, Revenue Operations plays a critical role in enabling scalable, compliant, and efficient execution across complex commercial opportunities. This role partners directly with global Sales team to structure, evaluate, and execute standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and operational handoffs align with customer needs, revenue objectives, and internal governance requirements. The position requires strong commercial judgment, analytical rigor, and ownership of end-to-end deal quality, including the ability to assess customer contract, identify risks or process gaps, and recommend practical paths forward. This role also collaborates closely with Legal, Finance, Billing, Business Process, IT, and broader Revenue Operations partners to improve deal velocity, strengthen controls, enhance documentation, and drive continuous maturity across the quote-to-contract lifecycle.

Role Responsibilities

• Lead the review and execution of standard or complex, strategic, and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs, revenue goals, and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes, providing clear guidance to Sales and cross-functional stakeholders.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions that balance customer experience, revenue goals, operational feasibility, risk, and policy compliance while supporting accurate and audit-ready execution.
• Evaluate deal risk and business impact, including pricing, billing, operational complexity, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals by prioritizing urgent requests, removing blockers, escalating risks, and keeping stakeholders informed.
• Use data, ticket trends, stakeholder feedback, and operational insights to identify process gaps, recurring deal issues, policy concerns, and system limitations, and recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.
• Maintain Deal Desk documentation and enablement materials, including SOPs, approval guidance, pricing and licensing references, workflow instructions, and intake requirements.
• Support team effectiveness by mentoring peers, sharing best practices, reviewing complex scenarios, and helping standardize Deal Desk processes.

Preferred Qualifications

• Experience with Salesforce and CPQ is preferred
• Skilled in problem solving and change management
• Experience with complex sales organizations, ideally with both channel and direct sales teams
• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
• Team player and effective communicator with all levels of management and cross-functional organizations.

Minimum Qualifications

• Bachelor’s degree in Business; or equivalent work experience
• 2 years in Deal Desk or Sales Ops
• Self-motivated and organized, ability to work in complex deal scenarios
• Experience in a SaaS environment
• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$78,000 and $118,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Collaboration, Communication, Contract Management, Deal Desk, Negotiation, Problem Solving, Process Improvements, Project Management, Sales Operations, Stakeholder Management