Manager, Data and Analytics

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off

Job summary

CASES is seeking a Manager, Data and Analytics for a New York City-based hybrid role supporting ACES. The Manager will shape and oversee the data strategy for ACES expansion, building a comprehensive data infrastructure for implementation, performance monitoring, and evaluation.

The role involves supervising an analyst, creating data products, and delivering insights to inform program decisions. Strong data storytelling skills and experience with dashboards are essential for this position.

Qualifications

• Master’s degree in a related field with 2+ years as a senior data analyst, or Bachelor’s with 3–5 years of experience as a senior data analyst.
• At least 1 year of supervisory experience.
• Advanced proficiency in MS Excel; proficiency in other MS Office suite required.
• Strong communication and organizational skills; able to work with diverse teams.

Responsibilities

• Supervise an analyst and oversee development of data products, dashboards, reports, and analytic tools.
• Manage data systems, reporting processes, and evaluation data for internal decision making and external reporting.
• Develop visualizations and dashboards to showcase program performance data.
• Extract program datasets via queries for analysis to support executives and funders.
• Develop automated data reports aligned with contract goals and performance metrics.

Skills

Supervisory experience

Advanced MS Excel

Strong communication

Organized

Social justice commitment

Interpersonal skills

Education

Master's degree in related field

Bachelor's degree in related field

Tools

Salesforce

Power BI

SQL

SPSS

Project management tools

Job description

Job Summary

CASES is seeking a Manager, Data and Analytics for a New York City-based hybrid role supporting ACES. The Manager, Data and Analytics will play a pivotal role in shaping, implementing, and overseeing the data strategy for the expansion of the Assertive Community Engagement & Success (ACES) program. ACES serves young men ages 16‑24 residing in Harlem and the Bronx who are navigating high‑risk environments, violence exposure, and system involvement, and who voluntarily engage with the program to build pathways for long‑term success. As ACES expands to Brooklyn and Queens, the Manager will develop a comprehensive data infrastructure supporting program implementation, performance monitoring, continuous quality improvement, reporting, and evaluation.

Responsibilities include supervising an analyst and overseeing the development of data products, dashboards, reports, and analytic tools that support internal decision‑making and external reporting. The role will manage data systems, reporting processes, and evaluation‑related data to ensure accurate, timely, and well‑organized information for program and stakeholder needs. The position requires regular in‑person presence in Brooklyn and is intended for candidates who live within commuting distance.

Compensation and Working Conditions

Salary: $80,000.00 per year.

Shift Hours: Monday through Friday, 9:00 am to 5:00 pm (35 hours per week excluding breaks).

Location: 25 Chapel Street, 11th Floor, Brooklyn, NY 11201.

Workplace Flexibility: Hybrid – hybrid New York City role based in Brooklyn. Candidates must live within commuting distance and be able to attend in‑person meetings, trainings, and team sessions as needed.

What You Will Be Doing

• Build deep knowledge of ACES program operations by participating in regular in‑person meetings, observing day‑to‑day work, and engaging directly with managers, youth workers, and participants.
• Provide hands‑on management, training, coaching, technical and administrative oversight of the analyst to deliver high‑quality data solutions.
• Coach and support managers and staff in interpreting data insights, applying them to day‑to‑day program decisions, and embedding data‑informed practices into routine operations to improve service delivery and outcomes.
• Collaborate with internal and external teams to identify optimal solutions for data management, reporting, and analytics.
• Create and develop visualizations and dashboards to showcase monthly, year‑to‑date, and annual program performance data.
• Conduct analysis on key program metrics, client populations, and operational outcomes to improve understanding of program trends and performance, thereby facilitating data‑driven decision‑making.
• Execute database and electronic health record queries to extract program datasets for analysis, addressing the needs of the executive team, program staff, program leadership, and external requests from funders, government oversight agencies, policymakers, and other stakeholders.
• Develop automated data reports to analyze program performance against contract goals, organizational priorities and goals, and set protocols for performance invoicing, metrics projection analysis, and performance management.
• Participate in program planning with participants, youth workers, program directors and senior and executive leadership by contributing insights about program data.
• Interpret, understand, and present analytics results to various teams including program, leadership, executive, external government stakeholders, with a strong focus on data storytelling and actionable insights.
• Develop quality assurance tracking systems to support staff to identify and rectify missing or inaccurate data, contributing to continuous quality improvement efforts aimed at enhancing program and client outcomes.

What We Are Looking For

• Master’s degree in a related field and at least 2 years of experience as a senior data analyst, or
• Bachelor’s degree in a related field with at least 3‑5 years of experience as a senior data analyst working with relational databases.
• At least 1 year of supervisory experience.
• Advanced proficiency in MS Excel (Pivot Tables, advanced functions, Get & Transform), proficiency in other MS Suite products required.
• Superior communication skills with the ability to work effectively with diverse teams and remain highly organized.
• Comfortable leading projects when asked.
• Strong interpersonal skills and emotional intelligence.
• Commitment to social justice and knowledge of the NYC criminal justice system and alternatives to incarceration programs.
• Regular in‑person presence in Brooklyn and intended for candidates who live within commuting distance.

Additional Preferred Skills (Not Required)

• Salesforce experience highly preferred; Salesforce certified professional a plus.
• Experience with Power BI a plus.
• Experience with SQL, SPSS (or other statistical software) a plus.
• Project management experience preferred.
• Ability to work well in a fast‑paced environment and multitask while adhering to deadlines.

Employee Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 paid holidays per year
• Retirement 403(b) – competitive matching up to 6%
• Employee Referral Program

Our Values

• People – Hold people’s stories with dignity
• Unity – Commit to a shared mission
• Respect – Celebrate the strength of diversity
• Progress – Always work to improve
• Optimize – Make the best use of resources
• Solutions – Work together to solve problems
• Empathy – Seek to understand others

Equal Opportunity Employer

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.