Manager, Data and Analytics

Cases; New York (NY); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off – starting

12 Paid Holidays per year

Retirement 403(b) with matching up to

Employee Referral Program

Job summary

CASES is seeking a Manager, Data and Analytics for a New York City–based hybrid role supporting ACES. The Manager will shape and implement the data strategy, oversee data infrastructure, and drive performance monitoring and evaluation across Harlem, the Bronx, and expanding to Brooklyn/Queens.

The role supervises an analyst and develops data products, dashboards, and analytics tools for internal decision-making and external reporting. In-person presence in Brooklyn is required.

Qualifications

• Master’s or Bachelor’s degree with relevant data analysis experience.
• Experience leading a data analytics function and supervising staff.
• Strong communication and ability to influence decisions.

Responsibilities

• Gain deep understanding of ACES program operations and engage with managers and youth workers.
• Provide hands-on management and oversight of the analyst to deliver data solutions.
• Coach staff to interpret data insights and embed data-driven practices in operations.
• Develop dashboards, reports, and data products to support decisions.
• Run database queries to extract program data for executives and stakeholders.
• Create automated reports to monitor performance against goals and contracts.
• Present analytics results with clear storytelling to diverse teams.

Skills

Excellent communication

Team collaboration

Project leadership

Data storytelling

Education

Master’s degree in a related field

Bachelor’s degree in a related field

Tools

Salesforce

Power BI

SQL

SPSS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager, Data and Analytics

Full time Salaried 25 Chapel st, Brooklyn, NY, US

Salary: $80,000.00 Annually

Job Summary: CASES is seeking a Manager, Data and Analytics for a New York City-based hybrid role supporting ACES. The Manager will play a pivotal role in shaping, implementing, and overseeing the data strategy for the expansion of the Assertive Community Engagement & Success (ACES) program. ACES serves young men ages 16-24 residing in Harlem and the Bronx who are navigating high-risk environments, violence exposure, and system involvement, and who voluntarily engage with the program to build pathways for long-term success. As ACES expands to Brooklyn and Queens, the Manager will develop a comprehensive data infrastructure that supports program implementation, performance monitoring, continuous quality improvement, reporting, and evaluation.

The Manager will supervise an analyst and oversee the development of data products, dashboards, reports, and analytic tools that support internal decision-making and external reporting. The role will manage data systems, reporting processes, and evaluation-related data to ensure accurate, timely, and well-organized information for program and stakeholder needs.

This position requires regular in-person presence in Brooklyn and is intended for candidates who live within commuting distance.

What You Will Be Doing

• Build deep knowledge of ACES program operations by participating in regular in-person meetings, observing day-to-day work, and engaging directly with managers, youth workers, and participants
• Provide hands‑on management, training, coaching, technical and administrative oversight of the analyst to deliver high quality data solutions
• Coach and support managers and staff in interpreting data insights, applying them to day‑to‑day program decisions, and embedding data‑informed practices into routine operations to improve service delivery and outcomes
• Collaborate with internal and external teams to identify optimal solutions for data management, reporting, and analytics
• Create and develop visualizations and dashboards to showcase monthly, year‑to‑date, and annual program performance data
• Conduct analysis on key program metrics, client populations, and operational outcomes to improve understanding of program trends and performance, thereby facilitating data‑driven decision‑making
• Execute database and electronic health record queries to extract program datasets for analysis, addressing the needs of the executive team, program staff, program leadership, and external requests from funders, government oversight agencies, policymakers, and other stakeholders
• Develop automated data reports to analyze program performance against contract goals, organizational priorities and goals, and set protocols for performance invoicing, metrics projection analysis, and performance management
• Participate in program planning with participants, youth workers, program directors and senior and executive leadership by contributing insights about program data
• Interpret, understand, and present analytics results to various teams including program, leadership, executive, external government stakeholders, with a strong focus on data storytelling and actionable insights
• Develop quality assurance tracking systems to support staff to identify and rectify missing or inaccurate data, contributing to continuous quality improvement efforts aimed at enhancing program and client outcomes

What We Are Looking For

• Master’s degree in a related field and at least 2 years of experience as a senior data analyst, OR
• Bachelor’s degree in a related field with at least 3‑5 years of experience as a senior data analyst working with relational databases
• 1+ year of supervisory experience
• Advanced proficiency in MS Excel (Pivot Tables, Advanced functions, Get and Transform), proficiency in other products in MS Suite required
• Superior communication skills with the ability to work effectively with diverse teams and remain highly organized
• Be comfortable in situations when asked to lead projects
• Strong interpersonal skills and emotional intelligence
• Commitment to social justice and knowledge of NYC criminal justice system and alternatives to incarceration programs

Additional, Preferred Skills

• Salesforce experience highly preferred; Salesforce certified professional a plus
• Experience with Power BI a plus
• Experience with SQL, SPSS (or other statistical software) a plus
• Project management experience preferred
• Ability to work well in a fast‑paced environment and multitask while adhering to deadlines

Employee Benefits

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year
• Retirement 403(b) Competitive matching up to 6%
• Employee Referral Program

Our Values

• PEOPLE – Hold people’s stories with dignity
• UNITY – Commit to a shared mission
• RESPECT – Celebrate the strength of diversity
• PROGRESS – Always work to improve
• OPTIMIZE – Make the best use of resources
• SOLUTIONS – Work together to solve problems
• EMPATHY – Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm; 35 hours per week excluding breaks.