Director, ACES

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); Hybrid; USD 81,000 - 109,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off (25 days)

12 Paid Holidays per year

Retirement 403b with matching up to 6%

Employee Referral Program

Job summary

CASES seeks a Director for ACES covering Brooklyn and Queens to oversee program expansion and ensure fidelity to the model. The role will supervise staff, collaborate with community partners, and maintain program quality and reporting.

The position requires hands-on leadership, frequent community engagement, and a commitment to serving youth impacted by the criminal legal system. The Director will guide supervisors, manage budgets, monitor outcomes, and ensure alignment with youth development

Qualifications

• 7 years' experience working with youth and/or young adults impacted by the criminal legal system
• 3+ years of supervisory and program/contract management experience
• Understanding of the community, its needs and cultural dynamics
• Deep passion for working with youth and families impacted by the criminal legal system
• Experience implementing programs/services
• Ability to create tools and systems that support team and program success
• Demonstrated knowledge of youth development, trauma-informed practices, and behavioral interventions

Responsibilities

• Serve as leading champion and ambassador for advancing the program’s mission and values with internal and external stakeholders
• Develop ACES supervisors to successfully manage teams and reach full management and team leadership capacity
• Lead staff using a performance management and professional development process that encourages employee contributions and includes goal setting, feedback, and professional development
• Ensure the program aligns with youth development practices, trauma-informed care, and ReWire CBT model
• Support teams in problem-solving for complex cases
• Identify, build, and maintain strong collaborative relationships with program partners, including leadership within local communities, clergy, NYPD, probation and court stakeholders
• Plan and implement continuous quality improvement processes that utilize effective performance management and metrics and utilize program data to inform planning
• Prepare reports and work closely with the Data Analyst to assess program impact and support evaluation of performance quantitatively and qualitatively
• Ensure contractual obligations and intentions are being met
• Manage program budget to ensure resources are used effectively

Skills

Leadership

Supervisory experience

Program management

Communication

Trauma-informed care

Youth development

Partnership development

Job description

Job Title: Director, ACES - Brooklyn & Queens

Job Summary

CASES is seeking a Director committed to advancing ACES's mission across Brooklyn and Queens. The Education, Career and Enrichment department at CASES specializes in serving youth and young adults impacted by the criminal legal system and those impacted by violence.

The Assertive Community Engagement & Success (ACES) program serves young men ages 16-24. The program began with services to youth residing in East Harlem or the South Bronx who may not have started but can strive to overcome threatening environments and system involvement to find the path to success. These young people will be engaged in high-risk behaviors and voluntarily engage with the ACES program.

The ACES program is currently expanding to Brownsville. We are looking for skilled team members who can envision a model based on the theory that young people regardless of roadblocks—violence, trauma, racism, gangs, incarceration, truancy and unemployment—can engage in positive relationships to change behaviors and acquire life, education and employment skills.

The ECE department is in search of a director who will support the expansion of the ACES program to Brooklyn & Queens. This role will have the administrative responsibility to ensure the program model is implemented to fidelity, supervisors have adequate support to lead their teams and that our participants receive the care they deserve. This position requires a hands‑on approach and frequent community visits to both support staff and community partners.

Salary: The salary for this role is $95,000 per year.

Shift Hours: This is a full‑time position working Monday - Friday, 9:00am - 5:00pm.

Location Address: 4 West 125th Street, 2nd Floor, New York, NY, 10027. Our office is easily accessible by public transportation.

Workplace Flexibility: Flexible - (for roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning).

What You Will Be Doing

• Serve as leading champion and ambassador for advancing the program’s mission and values with internal and external stakeholders
• Develop ACES supervisors to successfully manage teams and reach full management and team leadership capacity
• Lead staff using a performance management and professional development process that encourages employee contributions and includes goal setting, feedback, and professional development
• Ensure the program aligns with youth development practices, trauma‑informed care, and ReWire CBT model
• Support teams in problem‑solving for complex cases
• Identify, build, and maintain strong collaborative relationships with program partners, including leadership within local communities, clergy, NYPD, probation and court stakeholders;
• Plan and implement continuous quality improvement processes that utilize effective performance management and metrics and utilize program data to inform planning
• Prepare reports and work closely with the Data Analyst to assess program impact and support evaluation of performance quantitatively and qualitatively
• Ensure contractual obligations and intentions are being met
• Manage program budget to ensure resources are used effectively

What We Are Looking For

• 7 years' experience working with youth and/or young adults impacted by the criminal legal system
• 3+ years of experience of supervisory and program/contract management
• Understanding of the community, its needs and cultural dynamics
• Deep passion for working with youth and families impacted by the criminal legal system
• Experience implementing programs/services
• Ability to create tools and systems that support team and program success
• Demonstrated knowledge of youth development, trauma‑informed practices, and behavioral interventions
• Willingness to imagine the work differently
• Strong communication skills including a strong command of discussing outcomes with a variety of stakeholders and strong presentation skills
• A commitment to the team to support them through difficult moments and celebrate the beautiful moments!

Employee Benefits

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response.

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday - Friday, 9am to 5pm

35 hours per week excluding breaks