Manager, Customer Success

Prodigy Education Inc.; United States; Remote; USD 125,000 - 160,000; Full time

Job summary

Prodigy Education, a leading company in game-based learning, seeks a Manager, Customer Success to design and implement a customer success strategy for their partnerships across the U.S. This role involves overseeing teacher trainers, enhancing product usage, and ensuring partner engagement through effective strategies. The successful candidate will have over three years of experience in customer success and a strong ability to manage teams and analyze data to drive improvements. Join Prodigy in transforming education and making learning fun for millions of students!

Qualifications

• 3+ years as a Customer Success Manager.
• Skilled at using data for tracking account health.
• Proven ability to implement scalable strategies.

Responsibilities

• Design and implement customer success strategies.
• Monitor product usage and drive engagement.
• Train Account Executives on best customer success practices.

Skills

Customer Success Strategy

Data Analysis

Team Management

Engagement & Retention

Communication

Education

Degree in Business or Marketing

Tools

Salesforce

HubSpot

Job description

Prodigy Education is a global leader in game-based learning. Our mission is to help every student in the world love learning, motivating more than 20 million students a year to practice standards-aligned math and English. More than 800,000 teachers use Prodigy as a free instructional tool. Fun, motivating, and research-based, Prodigy is the EdTech platform students actually ask to use. Visit www.prodigygame.com to learn more.

Demonstrating the impact of game-based learning at scale, our first-ever Prodigy National Cup engaged 4.2 million students from 70,000 schools who answered an incredible 625 million questions, marking an unforgettable celebration of learning!

This role requires candidates who reside & are legally authorized to work in the United States.

The salary for this position ranges from $125,000 to $160,000 and is dependent on years of experience. In addition, there is a variable bonus plan tied to the role.

Overview

Prodigy launched its Educator Enablement program in 2024 to offer no-cost partnerships to schools and districts across the United States. With over 120 partner districts onboard today, we’re looking for a strategic and hands-on Manager, Customer Success to help us scale and sustain momentum. In this role, you’ll be responsible for designing and implementing a cost-efficient, light-touch customer success strategy that drives teachers, students, and administrators to Prodigy with purpose at scale. Your work will directly shape how we support our district partners, ensuring they receive the training, support, and ongoing information needed to maximize their impact using Prodigy.

At Prodigy, Account Executives maintain Prodigy’s relationships with school district leaders post-partnership. Unlike a traditional Manager, Customer Success role, this position does not involve leading a team of Customer Success Managers; however, you will be responsible for overseeing our team of teacher trainers and guiding their efforts to support educator success. Your work will also ensure smooth onboarding experiences, including monitoring the completion of teacher training and the placement of Lead Teachers.

You’ll also build the systems and processes needed for tracking and evaluating district partner account success, ensuring that our Account Executive team is prepared to help nurture accounts needing extra attention. Additionally, you will lead the development of a lifecycle communications journey for school and district administrators. As we grow, you’ll continuously iterate on our processes to improve adoption, usage, and retention outcomes while also solving for failure points.

You’ll need to be open to occasional travel in the continental U.S. (approximately 3–4 days a few times per year) to support in-person engagements. Additionally, you may be required to travel to our office in Toronto, Canada for quarterly onsite meetings or company events.

Your Impact

• Strategically design the foundation for tracking and measuring account health across partner districts, with an eye towards scalability and efficiency.

• Monitor product usage data to identify districts needing additional support, helping drive engagement, reduce churn, and boost adoption.

• Equip Account Executives with clear, timely insights into the health of partner districts through regular updates and data-driven reporting.

• Train Account Executives on best practices in customer success to strengthen partner engagement and retention.

• Manage our teacher trainers to ensure professional development is delivered with high satisfaction.

• Maintain oversight of critical onboarding milestones to ensure districts launch successfully.

• Develop and implement a lifecycle communications strategy for administrators that supports retention and highlights key moments, such as feature releases and special events, using a “next best action” framework.

• Continuously refine and scale success practices to enhance adoption, deepen engagement, and improve long-term retention outcomes.

• Support efficacy research initiatives by monitoring usage in participating districts and guiding teachers and administrators toward optimal engagement levels.

• Represent Prodigy at conferences by recruiting district partners for participation and occasionally supporting efforts to engage with current and prospective customers at our exhibitor booth.

• Contribute to the development of compelling social proof by identifying and recruiting partners for success stories, quotes, and case studies.

• Collaborate cross-functionally with Sales, Marketing, Brand, Product, and Data teams to align goals, share insights, and drive long-term partner success.

About You

• A proven track record of success with 3+ years as a Customer Success Manager, in addition to 3+ years of experience managing a Customer Success team.

• Proven ability to design and implement scalable, efficient strategies that drive product adoption, ongoing usage, health monitoring, retention, and customer satisfaction.

• Skilled at using usage and engagement data to track account health, surface risks, and drive proactive intervention.

• Familiar with CRM and communications platforms (e.g., Salesforce, HubSpot, Customer.io) and able to build reports or workflows that support lifecycle management.

• Experienced and effective people manager, able to coach cross-functional collaborators and provide guidance or training to team members.

• Team player who has been a key part of high-stakes cross-functional teams to align goals and execute coordinated initiatives.

• Exceptionally organized, self-motivated, and adaptable in a fast-paced environment; able to lead strategic initiatives while executing with precision.

• Deeply passionate about education and motivated to help districts succeed in delivering meaningful learning outcomes through Prodigy.

• Open to occasional travel within the United States for in-person engagements, such as educator-focused conferences.

Bonus Points

• A degree, diploma, or certification in Business, Marketing, or a related field; advanced education is a plus.

• Proven experience supporting a high-performing sales team in a growth-focused environment.

• Deep understanding of the K-12 education sector, including its unique challenges, trends, and stakeholder dynamics.

Interview Process

• We're excited to learn about you and your skills. Here is what you can expect during this interview process!

• A 45-minute chat with the Recruiter

• A 45-minute conversation with the Hiring Manager

• 60-minute interview with team members (includes spec test)

Working at Prodigy

• Be part of a mission-driven organization dedicated to helping every student in the world love learning! At Prodigy Education, your work positively impacts the lives of millions of students and teachers worldwide.

• Join a company which empowers a Growth Mindset among its team members, so you grow as we do. You’ll also work on award-winning products which harness the magic of math and power of language for students in grades 1st-8th.

• We understand that a thriving team is at the core of our success. So, on top of an inspirational mission and rewarding work, our Total Rewards Program reflects our commitment to your financial, physical, and mental well-being.

• It’s not just about the work though; it's about the culture. As the Toronto Star reports in a recent feature on Prodigy: "Prodigy’s secret sauce is that it sees its corporate culture as something that is built slowly from the ground up and is always evolving.” Check it outhere.

• #LI-Remote

Prodigy Math is used by almost one million teachers a year, and was named the most popular supplemental education platform in classrooms in the United States! Our products have also won numerous consumer awards, including the Mom’s Choice Award, Parent and Teacher Choice Awards, and National Parenting Product Award.

Come as you are. We believe the power of our collective potential will transform education. We are building towards a diverse, inclusive, and equitable workplace to empower and create access and opportunity for all. We welcome applications from people from all underrepresented groups, including (but not limited to) people of any gender, age, or religion, members of the LGBTQIA2+ community, BIPOC and other underrepresented races and nationalities, people with disabilities, veterans, and anyone who may contribute to the further diversification of Prodigy Education. If you feel like you don’t have all the qualifications for this position and are willing to use your initiative to learn the rest, we’d still love for you to apply!

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Prodigy Education will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us at [e-mail], and we will work with you to meet your needs.