Customer Success Manager - College Counseling

LogoLife; United States; Remote; USD 75,000 - 163,000; Full time

Job summary

LogoLife is a fast-growing startup revolutionizing college counseling. As a Customer Success Manager, you will guide families through the college admissions journey, ensuring a seamless experience. This full-time remote role is ideal for someone passionate about education and motivated to grow within a dynamic organization.

Benefits

Potential for growth into a leadership role.

Collaborative and innovative team.

Opportunity to make a direct impact.

Qualifications

• 2-4 years of experience in customer success.
• Excellent communication skills and the ability to build strong, trusting relationships.
• Resilience and adaptability to thrive in a fast-paced environment.

Responsibilities

• Be the go-to person for families, providing a seamless experience from start to finish.
• Form strong bonds with families early on.
• Collaborate across teams to ensure comprehensive student plans.

Skills

Communication

Problem Solving

Relationship Building

Adaptability

Motivation

Education

Background in Education or Counseling

Job description

Customer Success Manager - College Counseling

Customer Success Manager - College Counseling

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Customer Success Manager - College Counseling

Location: Remote | Type: Full-time

About Us

At LogoLife.org, we’re on a mission to revolutionize college counseling by helping students unlock their full potential and achieve their educational goals. Through personalized strategies, mentorship, and expert guidance, we empower the next generation of STEM leaders, setting them up for success in an ever-evolving world.

We’re a fast-paced, growing startup with a vision to transform how students and families experience the college admissions process. This is more than just a job, it’s an opportunity to grow with us as we scale and to help shape the future of our mission-driven organization.

Role Overview:

As a Customer Success Manager, you’ll be the guiding force that helps families navigate the college counseling journey with clarity and confidence. From the first interaction to key milestones along the way, you’ll ensure that every student and parent feels supported, informed, and empowered.

Your role is more than just managing logistics, it’s about creating a seamless experience that allows students to focus on their goals while families feel reassured every step of the way. You’ll proactively address concerns, provide timely updates, and ensure that students stay on track with their plans.

In a fast-paced and mission-driven environment, your work will make a tangible impact. By fostering strong relationships and streamlining processes, you’ll play a vital role in helping students turn their aspirations into reality.

What You’ll Do

• Champion the Student Journey: Be the go-to person for families, providing a seamless experience from start to finish. From onboarding to progress updates, you’ll ensure each family feels valued and supported.
• Build Lasting Relationships: Form strong bonds with families early on, giving them a feel for our supportive, hands-on approach. Your guidance will build trust, align families with our mission, and set the tone for a rewarding experience.
• Create and Present Strategy Proposals: Partner with our team to develop tailored plans that help students stand out in the college admissions process. Present these strategies to families, fostering alignment and excitement about their journey.
• Lead with Problem-Solving: Proactively address any issues or questions, ensuring a smooth, enjoyable experience for families every step of the way.
• Collaborate Across Teams: Work closely with counselors and internal teams to ensure each student’s plan is comprehensive and goal-oriented, making a tangible impact on their success.

What We’re Looking For

• 2-4 years of experience in customer success
• Excellent communication skills and the ability to build strong, trusting relationships.
• Resilience and adaptability to thrive in a fast-paced, growing startup environment.
• A passion for education, STEM, and helping students achieve their goals.
• Motivation to grow into a leadership role within a dynamic, impactful organization.

Nice to Have

• Background in high school education or college counseling.
• Background in admissions office or as admissions interviewer
• Familiarity with the college admissions process and the needs of families navigating it.
• Experience supporting families in an educational or advisory role.
• Experience as an admissions officer

Why Join Us?

• Be Part of Something Bigger: Join a fast-growing, mission-driven startup that’s redefining the college counseling experience and making a real difference in students' lives.
• A Platform for Growth: This isn’t just a job, it’s an opportunity to grow alongside a rapidly scaling company. For the right candidate, this role is a springboard into leadership, with the potential to build and lead a team as we expand.
• Your Work Matters: At LogoLife, your contributions have a direct impact on families and students, helping them navigate one of the most important journeys of their lives.
• Collaborative, Innovative Team: Work with a passionate, purpose-driven team that values creativity, ownership, and your ideas.
• Shared Success: As the company grows, so will your opportunities. Full-time potential and shares mean you’ll be directly rewarded for the impact you create.

Apply Today

• If you’re ready to help us create meaningful change in the lives of students and families, we’d love to hear from you!
• Want to be considered sooner? Email us directly at [e-mail] with a short video about why you’re interested in this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

• Industries

  Education

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