Customer Success Manager

micro1; United States; Remote; USD 89,000 - 140,000; Full time

Job summary

A leading company in AI is looking for a Customer Success Manager to enhance client satisfaction and onboarding in a remote work environment. The ideal candidate will possess experience in Human Data/AI training, strong communication skills, and a background in data analysis. If you excel at client communication and thrive in a dynamic setting, this is the role for you.

Qualifications

• Proven experience in Human Data/AI training or RLHF operations.
• Exceptional written and verbal communication skills.
• Strong background in managing large-scale onboarding.

Responsibilities

• Lead large-scale client onboarding processes, ensuring smooth transitions.
• Analyze and interpret data to provide actionable insights.
• Collaborate with development teams to align project goals.

Skills

Communication skills

Problem-solving

Data analysis

Job description

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Job Title: Customer Success Manager

Job Type: Full-time

Location: Remote

Job Summary:

We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.

Key Responsibilities:

• Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.
• Develop and maintain strong client relationships through effective communication.
• Analyze and interpret data to provide actionable insights and enhance client success.
• Report on key metrics and progress, ensuring transparency and alignment with client expectations.
• Demonstrate deep ownership by taking full responsibility for client success outcomes.
• Collaborate with development teams to align project goals and deliverables.
• Monitor client feedback and proactively identify areas for improvement.

Required Skills and Qualifications:

• Proven experience in Human Data/AI training or RLHF operations.
• Exceptional written and verbal communication skills.
• Strong background in managing large-scale onboarding.
• Proficiency in data analysis and reporting tools is nice to have.
• Demonstrated ability to take deep ownership and responsibility in client-facing roles.
• Problem-solving skills and the ability to work independently in a remote setting.
• Ability to thrive in a fast-paced and dynamic environment.

Preferred Qualifications:

• Experience in a client and developer-facing role within the tech or AI industry.
• Previous experience working in remote or distributed teams.
• Knowledge of industry-specific tools and technologies for data operations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

• Industries

  IT Services and IT Consulting, IT System Data Services, and Staffing and Recruiting

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