Home Care Customer Success Manager

Talentify.io; United States; Remote; USD 80,000 - 145,000; Full time

Job summary

A leading company in the senior care advisory services is seeking a Customer Success Manager who will manage customer portfolios and drive retention efforts. This fully remote position offers a base salary of $50,000 with on-target earnings up to $70,000, along with a comprehensive benefits package. The ideal candidate will have 3-5+ years of experience in sales or account management, especially in the senior care sector. Join a supportive team focused on enhancing customer satisfaction and your own career growth.

Benefits

Comprehensive benefits package including health, dental, vision, and life insurance

401(k) with company match

Opportunity for career advancement

Flexible remote work

Qualifications

• 3-5+ years of sales/account management experience.
• Demonstrated experience in the senior care industry or relevant experience.
• Strong communication and customer service skills.

Responsibilities

• Manage a portfolio of home care customers.
• Build and nurture strong relationships with home care agencies.
• Implement strategies to improve client activations and increase revenue.

Skills

Communication

Problem Solving

Customer Service

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Job description

1 day ago Be among the first 25 applicants

Employer Industry: Senior Care Advisory Services

Why Consider This Job Opportunity

• Base salary of $50,000 with on-target earnings of up to $70,000
• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k) with company match
• Opportunity for career advancement and growth within the organization
• Fully remote position allowing flexibility to work from anywhere in the continental U.S.
• Supportive and collaborative work environment focused on helping caregivers and their senior loved ones
• Chance to make a positive impact on customer satisfaction and retention in the senior care industry
  
  

What To Expect (Job Responsibilities)

• Manage a portfolio of home care customers, driving the conversion of referrals and increasing customer retention
• Build and nurture strong relationships with home care agencies to enhance customer satisfaction
• Implement strategies to improve client activations and increase revenue through upselling
• Conduct regular reviews and educate home care customers on value and best practices
• Resolve invoice disputes and communicate effectively with customers about results
  
  

What Is Required (Qualifications)

• Bachelor's degree preferred
• 3-5+ years of sales/account management experience
• Demonstrated experience in the senior care industry or relevant experience with a willingness to learn
• Excellent communication, presentation, and customer service skills
• Strong computer skills, including proficiency in Word, Excel, and PowerPoint
  
  

How To Stand Out (Preferred Qualifications)

• Proven problem-solving abilities and experience in a metrics-driven environment
• Ability to work independently in a fast-paced environment
• Experience supporting a broad portfolio of indirect channel partners
• Willingness to travel and attend conferences as needed (about 10% of the time)
• Demonstrated ability to organize work, set priorities, and meet critical deadlines
  
  

#SeniorCare #AccountManagement #RemoteWork #CareerGrowth #CustomerSuccess

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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