Manager, Customer Success

Rozgoo; Helena (MT); On-site; USD 90,000 - 150,000; Full time

Job summary

Rozgoo seeks a Manager of Customer Success to lead a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. You will own the operating rhythm for the team, including renewal readiness, CS pipeline generation, customer health management, and playbook execution.

You will be accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline).

Qualifications

• Leadership of a Customer Success team.
• Experience driving adoption, retention and expansion.

Responsibilities

• Lead a team of Customer Success Managers to drive adoption, value realization, retention and expansion for Verint customers.
• Own team operating rhythm including renewal readiness, health management, and playbook execution.
• Be accountable for team revenue outcomes (retention, renewals, expansion).
• Collaborate with cross-functional teams to ensure customer outcomes.

Skills

People leadership

Customer success

Job description

Overview of Job Function

The Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. This role owns the operating rhythm for the team, including renewal readiness, CSQL pipeline generation, customer health management, and playbook execution. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline)…